Assistant Manager - Cluster Sales Analyst

Job Title: Assistant Manager - Cluster Sales Analyst

About the Function:

Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We're operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We'll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

Purpose of the role :

The Order to Cash Subject Matter Expert provides deep Order-to-Cash process expertise to define, assess, and improve existing Order-to-Cash processes, policies, controls, and governance mechanisms. This role ensures that global standards are applied consistently across regions and markets, focusing on the simplification and standardisation of end-to-end OTC business processes-across all Routes to Market (RTMs).

Key Responsibilities

• Act as the primary process expert for designated OTC sub-processes (e.g., Order Management, Invoicing, Collections, Credit, Cash Application, Claims and Deductions).
• Evaluate current processes to identify inconsistencies, inefficiencies, and control gaps
• Provide inputs in developing Project charters and business case development
• Provide process and data inputs to business analysts in developing standardised global process maps, policies, playbooks and DTPs as per GPO model & BPQMS standards
• Engagement with consultants to supply data, perspective, and additional process information as required
• Validate that process designs align with compliance, audit, and governance frameworks
• Partner with Business Analysts to translate business practices into globally consistent process standards
• Interface with Governance leads, Business analysts, external partners, service delivery, and other cross-functional teams
• Lead definition of performance metrics and governance mechanisms
• Facilitate workshops and discussions with regional and cross-functional teams to ensure buy-in and adoption
• Support change management and knowledge-sharing sessions to embed process improvements
• Advise on change impacts of proposed changes and help mitigate risks
• Partner with Business analysts in developing user training documents and FAQ's

• 8 - 10 years in Order to Cash operations, process design, or governance roles
• Strong understanding of E2E OTC process landscape and its dependencies (Finance, Sales, Master data, Supply Chain).
• Proven experience in process standardisation and control framework implementation
• Strong analytical and problem-solving capabilities with attention to detail
• Excellent communication skills - able to translate complex process concepts into simple, actionable documentation
• Influencing skills to gain consensus across global, regional, and functional stakeholders