Senior Manager, Talent Development & Delivery

The Senior Manager, Talent Development & Delivery, is responsible for defining and leading the talent development strategy and operating model for operational and frontline functions across Delta Dental. This role supports enterprise performance and workforce readiness by overseeing development programs that build critical skills, enhance service quality, and prepare employees for current and future demands in a remote, multi-campus environment. The Senior Manager partners with senior operational leaders and the People Org to assess capability needs, allocate resources, measure impact, and evolve development solutions at scale.

Responsibilities:

Advanced Talent & Workforce Development Expertise: Deep knowledge of adult learning theory, talent development practices, and operational capability building to support performance and workforce readiness.

Operational Learning Strategy & Scalable Program Design: Ability to design and deliver development solutions for hourly roles, frontline staff, and high-volume operational functions that align to business priorities and service outcomes.

Onboarding and Early Capability Development: Strong skill in designing and evolving onboarding and new hire programs, particularly for contact center, service-centric, or high-volume operational environments.

Mastery of Modern Learning Methods: Expertise in blended learning design using experiential learning (70), coaching and social learning (20), and formal instruction (10) to drive skill application and performance improvement.

Facilitation and Coaching Capability: Ability to facilitate learning experiences, coach leaders and facilitators, and model effective instructional and engagement practices across operational audiences.

Data Literacy and Performance Impact Measurement: Ability to use learning data, operational metrics, and performance indicators to evaluate program effectiveness and link development efforts to business outcomes.

Stakeholder Influence and Cross-Functional Partnership: Strong capability to influence senior operational leaders, consult with HR partners, and collaborate across functions to align development solutions with enterprise and operational needs.

Technology and Digital Learning Proficiency: Working knowledge of LMS/LXP platforms, virtual training tools, digital learning solutions, and analytics dashboards to support scalable delivery in a remote, multi-campus environment.

People Leadership and Team Development: Ability to lead, coach, and develop high-performing talent development teams responsible for program delivery across dispersed and high-volume operational functions.

Qualifications:

• 8+ years w/Bachelor's degree; 1+ years supervisory/management
• Experience supporting development in Contact Center or high-volume service/operations environments strongly preferred. Degree in I/O Psychology, OD, HR, Learning Sciences, or MBA preferred. Certifications: ATD CPTD/APTD, ICF coaching, change (e.g., Prosci), psychometric tools, or similar.
• Expertise in talent and workforce development, adult learning, and operational capability building
• Ability to design development solutions for hourly roles, frontline staff, and high volume operational functions
• Strong skill in onboarding and new hire program design, particularly for Contact Center or service centric environments
• Proficiency in blended learning (experiential, coaching/social, digital, formal learning) and 702010 methodologies
• Strong facilitation and coaching abilities
• Data fluency to measure learning impact and link programs to operational performance outcomes
• Ability to influence senior leaders and collaborate across HR, operations, and cross functional teams
• Proficiency with LMS/LXP platforms, virtual training tools, and analytics dashboards
• Ability to lead and develop high performing talent development teams in a dispersed environment volume operational functions hire program design, particularly for Contact Center or service centric environments
• 70/20/10 methodologies functional teams performing talent development teams in a dispersed environment

Licenses
• Certified Professional in Learning and Performance (CPLP). Pref'
• Certified Hogan Assessor or Coach, International Coach Federation. Pref'

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 23. $107,464 - $232,906

Additional Information:

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

#LI-Remote

Client-provided location(s): Flexible / Remote, Gunnison, CO

Job ID: Delta_Dental-3087

Employment Type: FULL_TIME

Posted: 2026-02-12T23:37:00