Quadient Engineer - Document Generation

Delta Dental of California is seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management team. This role focuses on customer communication generation, not just document creation.

The ideal candidate has deep, hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications, including documents, emails, reports, and other outbound customer-facing outputs. This role supports high-volume, enterprise communications and requires experience delivering compliant, accessible, and production-grade outputs across multiple formats.

Responsibilities:

• Architect, design, develop, and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform
• Build and support multi-channel customer communications, including:
  • Printed and digital document
  • Customer emails
• Reports and other system-generated outputs
  • Generate and support outputs in multiple industry-standard formats, including: PDF, AFP
• Ensure all customer communications meet ADA accessibility and compliance requirements
• Implement data-driven, reusable communication components using Quadient Inspire modules:
  • Inspire Designer
  • Inspire Automation / Scalar
  • Inspire Interactive
  • Content Manager
  • Approve Workflow
• Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs
• Partner with business and IT stakeholders to define communication requirements, delivery channels, and compliance needs
• Troubleshoot and resolve production issues related to data, formatting, rendering, accessibility, and performance
• Ensure customer communications comply with security, audit, regulatory, and quality standards
• Participate in SDLC activities including design reviews, testing, releases, and documentation
• Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything
• Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible
• Participates in code-reviews, provides technical guidance and mentors software engineers
• Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results.
• Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management
• Performs impact assessment of product (hardware, software) upgrades

• Quadient Inspire Certifications in the following modules:
  • Inspire Designer
  • Inspire Scalar
  • Inspire Interactive
• 5+ years of professional IT or software engineering experience
• 3+ years of hands-on Quadient Inspire experience in a production enterprise environment
• Proven experience building end-to-end document generation solutions, not just templates
• Strong understanding of data-driven document composition
• Solid programming experience in one or more of the following:
  • Groovy Script
  • JavaScript
  • Python
• Experience working within enterprise IT environments with formal SDLC, QA, and release processes

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field
• Additional experience may be accepted in lieu of education or degree

• Experience supporting high-volume, customer-facing communications
• Experience with Customer Communications Management (CCM) platforms in regulated industries (insurance, healthcare, financial services)
• Experience with API-based integrations (REST and SOAP)
• Experience ensuring accessibility and compliance of customer communications (ADA, WCAG)
• Experience supporting multi-channel output strategies (print, email, digital delivery)
• SQL skills with experience querying and validating data from relational databases
• Experience participating in platform modernization or SaaS/cloud migration initiatives
• Ability to guide, train and mentor associate engineers
• Strong communication (written and verbal) and presentation skills
• Knowledge of agile development methodologies
• Ability to understand an existing business process and collaboratively develop a more efficient and automated workflow

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program