Print Configuration Administrator

The Print Configuration Administrator is primarily responsible for managing the relationship with print vendors to monitor quality, timeliness, reconcile costs, approve invoices and look for continuous ways to improve process efficiencies and cost savings. This individual will also work internally to review client requirements and configure, create and design templates for printing.

Responsibilities:

• Cultivate and maintain relationships with vendors by communicating with them frequently to ensure they are meeting contract requirements
• Monitor daily volume capacity; manage vendor printer and resource needs for current and forecasted requirements
• Evaluate vendor costs and champion cost savings initiatives with vendors
• Troubleshoot and solution all vendor risks and escalate as needed
• Build reports and write technical requirements for system and portal enhancements related to membership information cards
• Review, configure, develop and test print templates and files in Delta Dental's systems and vendor portals to meet client requirements
• Audit and reconcile vendor invoices; obtain approvals for payments to be issued
• Support the monitoring and review of vendor performance guarantees, including audit and tracking activities as needed
• Serves as the primary point of expertise and provides guidance related to the print configuration process; provide process training, knowledge transfer, and guidance to cross-functional partners and back-up support as a primary point of expertise
• Maintain internal process efficiencies for workflow

• 2+ years of experience w/Bachelor's degree
• Vendor management experience preferred
• Detail-orientated with strong analytical and problem-solving skills
• Ability to develop, implement and maintain analytical tools and models
• Ability to prioritize and manage duties in order to meet goals and deadlines
• Ability to effectively adapt to change and be comfortable handling risk and uncertainty
• Proficiency in Microsoft Office Suite
• Excellent interpersonal, written and verbal communication skills
• Knowledge of printing systems and requirements; ability to troubleshoot and work with IT when problems arise

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program