Manager People Relations

The Manager People Relations will oversee all employee relations activities, policies, processes, procedures and demonstrates complex employee and labor relations expertise. The roles is responsible for managing the company's relationships with our employees and unions through the management of employee and service delivery matters, to include general inquiries and prevention and resolution of issues involving or affecting employees at all levels. In these efforts, the Manager of People Relations leads the People and Labor Relations teams.

Preferred candidates will be located near one of our operational locations: Alpharetta, GA; Camp Hill, PA; Rancho Cordova, CA; or Oakland, CA. If you're local to one of these areas, we'd love to have you join us in person for meaningful in-office events as part of a hybrid work model.

Responsibilities:

• Leads and develops the team with a lens on continuous learning and improvement to achieve high performance and engagement
• Serves as a subject matter expert for labor, employment and service delivery related issues, trends, and practices, providing strategic and tactical support, consultation and guidance on complex matters across the employee lifecycle
• Develops, manages and maintains effective relationships with internal and external stakeholders including leadership at all levels, legal counsel and union representatives
• In partnership with executive and People leadership, drives the development and execution of labor, employee relations and People service delivery strategies with a lens on positive employee relations and world class customer service
• Negotiates, develops, maintains and interprets Collective Bargaining Agreements and employment policies and procedures in line with best practices and in support of organizational goals
• Represents the organization in grievances and arbitration, working to effectively resolve disputes between union-represented employees and management
• Manages, expands and evaluates the efficiency and effectiveness of the People Services Delivery Center and People Relations, refining processes, procedures and leveraging technology where possible in the pursuit of continuous improvement to achieve an optimal employee/customer experience
• Ensures accurate, thorough and timely service delivery in compliance with company practices and legislative requirements
• Stays abreast of state and federal employment laws and regulations and partners with internal and external legal counsel on employment litigation and claims
• Communicates trends and issues to various functional areas within the People Organization in an effort to proactively strengthen and shape program design and recommend solutions that maximize organizational excellence and performance

• 8+ years of related experience with a Bachelor's degree; experience in lieu of degree will be considered
• Demonstrated ability to effectively lead teams with a preference for 3-5 years of experience in doing so; 1+ years supervisory experience is required
• Extensive experience working with unions
• Expert communication skills, both written and verbal; particularly successful in listening and understanding various points of view
• Ability to develop and maintain trusting relationships at all levels and influence without direct authority
• Strong interpersonal, consultancy, problem solving and facilitation skills, including conflict resolution skills, mediation skills and the ability to handle difficult situations with tact and diplomacy
• Expert knowledge of employment, wage and hour, FMLA and EEO laws as well as functional and organizational programs, policies, practices and processes
• Ability to think strategically and in operational efficiencies, exercising a balance of both short and long term thinking
• Proven ability exercising sound judgement in decision making
• Ability to prioritize and handle multiple projects simultaneously in a fast-paced environment in order to meet deadlines
• Intermediate proficiency with Microsoft Office

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program