Director Product Delivery - Pre-Sales & Client Onboarding

The Product Delivery Director - Pre‑Sales & Client Onboarding role is uniquely differentiated by its ownership of the critical transition from presales to post sales. This role is focused on enabling pre‑sales effectiveness, through solution readiness, configuration, and clarity, while ensuring a seamless, scalable onboarding experience once a client commits.

This role is accountable for enabling growth and operational efficiency through improved conversion, onboarding speed, and accuracy across customer and group journeys. This area ensures prospects and customers can move seamlessly from sale to active coverage with minimal friction, reduced manual intervention, and consistent, high‑quality outcomes.

This work includes platforms/tools such as Salesforce Sales CRM, etc. and supporting onboarding, benefits, and marketing platforms. Accountability includes optimizing end‑to‑end onboarding workflows, improving data accuracy and handoffs across systems, and enabling scalable, repeatable onboarding experiences that support enterprise growth, speed to value, and long‑term platform stability.

Responsibilities:

Define and manage a multi-year product vision and roadmap, aligned to enterprise strategy.

Lead and mentor Product Managers and Products Owners within an agile framework.

Own product backlog prioritization and lead continuous improvement through data driven insights while also using value, risk and compliance considerations.

Partners with Business, Technology, and other functions to get to a go-forward strategic plans, ensuring integrated and incremental, high quality delivery.

Balance competing priorities across the different lines of business, products, etc.

Define and monitor product KPIs and drive measurable outcomes tied to growth, cost management and customer satisfaction.

Provides visibility to Product status (key decisions, release/production issues, dependencies, risks, metrics, milestones, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).

Understand and bridge connection across multiple projects/work efforts and stakeholders to help determine dependencies, impact and sharing of new features and capabilities.

Manages "program/feature" dependencies across multiple teams and stakeholders, anticipating and proactively removing obstacles/barriers.

Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure program success.

Qualifications:

• 12+ years w/Bachelor's degree; 3+ years management
• Additional experience may be accepted in lieu of education or degree
• 8-10 years of experience working with product, design and software engineering teams in an agile environment.
• A minimum of 5 years of experience managing product or design.
• A strong track record of project delivery for large, cross-functional projects.
• Experience leading teams to build software technologies and products at scale.
• 3+ years in healthcare and management.
• Strong customer focus and know-how to deliver exceptional experiences.
• Excellent organizational/time management and project management skills.
• Entrepreneurial spirit, an intellectual curiosity and a bias toward actions.
• Strong analytical and problem solving skills.
• Ability to clearly present written information and findings
• Ability to communicate concepts
• Ability to interact well with co-workers and outside contacts

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade E. $140,700 - $305,000

Additional Information:

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Important Work Authorization Information

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Hybrid

Client-provided location(s): San Francisco, CA, Alpharetta, GA, Oakland, CA, Fair Oaks, CA, Camp Hill, PA

Job ID: Delta_Dental-3199

Employment Type: FULL_TIME

Posted: 2026-04-09T23:35:24