Director Applications Development - Care Delivery, Rev Cycle and PX Applications

This position is offered in a hybrid work model and requires candidates to be located in one of the following areas: Alpharetta, GA; Oakland or San Francisco, CA; or Camp Hill, PA.

The Director Applications Development overseeing Care Delivery, Revenue Cycle and Patient Experience Applications will lead the strategy, implementation, and ongoing optimization of enterprise applications supporting clinical operations, revenue cycle management (RCM), and patient experience across a growing dental services organization. This leader oversees an enterprise ecosystem centered on Epic—including Epic Wisdom, Resolute, Cadence, Cheers, Hello World and MyChart—seamlessly integrated with 30+ third-party solutions, trading partners, and vendors. The role combines strategic vision, hands-on technical leadership, and strong oversight of implementation and post–go-live operations to deliver a connected, data-driven and patient-centered digital experience for driving Dental-Medical Integration.

• Develop and execute a multi-year applications roadmap aligned with clinical, financial, and patient experience strategies.
• Lead Epic implementation and Community Connect rollout programs, enabling connectivity across affiliated dental groups and partner organizations.
• Oversee implementation, enhancement, and integration of Epic applications (Wisdom, Cadence, Resolute, MyChart) and other applications across multiple dental practices.
• Lead full lifecycle management of technology initiatives—from design through go-live and continuous improvement.
• Oversee interoperability strategy leveraging FHIR, HL7, EDI X12, API, and secure data exchange protocols to ensure seamless information flow between Epic and third-party platforms.
• Partner with clinical, RCM, and IT leaders to develop and deliver strategic roadmaps to improve workflows, automate data exchange, and enhance operational efficiency.
• Drive governance and change management processes to maintain stable, compliant, and high-performing applications.
• Establish operational KPIs and promote data-driven decision-making within care delivery, revenue operations and patient experience teams.
• Manage vendor relationships, contract performance, and ongoing partner integrations supporting billing, claims, and patient communications.
• Collaborate with analytics and informatics teams to enable data pipelines, integration with data lakes, and population health reporting.
• Lead and mentor a cross-functional applications team responsible for performance, uptime, and workflow optimization across the enterprise.
• Develops operating budgets in support of the business units' financial objectives and assumes accountability for the department's performance against budget

• Bachelor's degree in Information Systems, Healthcare Administration, or a related field required; Master's degree preferred.
• 10+ years of healthcare or dental IT experience, with at least 5 years in a leadership role overseeing enterprise systems.
• Proven Epic experience, including successful full lifecycle implementations and Community Connect deployments.
• Extensive background in RCM systems, clinical workflows, interoperability design, and patient experience technology.
• Demonstrated success managing complex multi-vendor ecosystems integrated with Epic and cloud-based platforms.
• Strong working knowledge of healthcare data standards, data governance, and reporting architectures.

• Experience leading large teams of individuals and team of teams and the ability to manage staff effectively.
• Expertise in interoperability and integration technologies: HL7, FHIR, RESTful APIs, EDI X12, SFTP, and clinical data exchange.
• Proficiency in data architecture, master data management (MDM), and data quality frameworks.
• Experience with integration middleware tools (e.g., Mirth Connect, Rhapsody, Cloverleaf, MuleSoft).
• Strong understanding of Microsoft Azure or other public cloud deployment architectures and patterns.
• Strong understanding of dental RCM workflows, payer connectivity, and eligibility/claims processing.
• Proven leadership in multi-site technology rollouts, change management, and vendor partnership management.
• Excellent communication, stakeholder management, and organizational leadership skills.

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program