Senior Manager, IT Service Orchestration

The successful candidate would possess these skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte Technology (DT) powers the firm's internal operations through innovative, enterprise-grade technology solutions. The Service Orchestration function sits at the center of this ecosystem, unifying service delivery across global and functional support organizations to ensure our practitioners get the help they need - fast. This leader will directly shape how Deloitte Technology operates at scale, driving transformation through automation, AI, and disciplined service governance. If you're passionate about operational excellence and building something that matters across a global enterprise, this is the role for you.

Qualifications

Required:

• 10+ years of experience in IT operations, service management, service delivery, or operational leadership with experience including but not limited to:
• Proven track record of driving automation, workflow optimization, and operational transformation initiatives; exceptional communication and executive presentation capabilities
• Experience designing and implementing operational reporting and executive dashboards, with strong analytical and stakeholder management skills
• 2+ years of experience leading cross-functional teams and enterprise-scale service operations
• Demonstrated experience managing complex, multi-organizational service environments with strong expertise in incident management, escalation management, and process governance
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred:

• Master's degree in Business Administration, Information Systems, or a related field
• ITIL certification or equivalent service management credentials
• Experience with ServiceNow or similar enterprise service management platforms
• Experience implementing AI, automation, virtual agent, and self-service solutions within a service operations context
• Knowledge of SIAM (Service Integration and Management) principles and operating models
• Experience leading global support organizations and distributed teams

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,000 to $218,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 358162

Job ID 358162

Client-provided location(s): Milwaukee, WI, Atlanta, GA, Kansas City, MO, Columbus, OH, Houston, TX, Huntsville, AL, San Antonio, TX, Omaha, NE, Birmingham, AL, Detroit, MI, Indianapolis, IN, San Diego, CA, Pittsburgh, PA, Philadelphia, PA, Portland, OR, Cleveland, OH, Charlotte, NC, Raleigh, NC, Sacramento, CA, Richmond, VA, Baltimore, MD, Minneapolis, MN, Tampa, FL, Las Vegas, NV, Austin, TX, Nashville, TN, Miami, FL, Dallas, TX, New Orleans, LA, Denver, CO, Chicago, IL, Memphis, TN, Des Moines, IA, Salt Lake City, UT, Boise, ID, Colorado Springs, CO, Cincinnati, OH, Buffalo, NY, Jacksonville, FL, Hartford, CT, Louisville, KY, Tulsa, OK, Rock Island, IL, Tempe, AZ, Hendersonville, TN, Dayton, OH, Mechanicsburg, PA, Rochester, MA

Job ID: Deloitte-358162

Employment Type: OTHER

Posted: 2026-06-30T19:13:42