Senior Manager, Industry Solutions, AMS Life Science

Position Summary

The Team

Deloitte's Industry Solutions combine deep business experience with cutting-edge technologies to help solve your most pressing challenges. Designed for each sector and integrated with Deloitte's unique IndustryAdvantage™ insights, our verticalized solutions are purpose-built for your needs. We help you transform the way you engage customers, deliver value, expand opportunities, and sustain the mission-critical operations at the heart of your business.

Work You'll Do

Deloitte Consulting is seeking a dynamic and experienced Senior Manager to lead and deliver complex, enterprise-wide Application Management Services (AMS) engagements for leading Life Sciences clients-specifically within the Biopharma and/or MedTech sectors. In this role, you will drive operational transformation, orchestrate service delivery across global footprints, and ensure AI-first, future-ready managed services leveraging cutting-edge technology, analytics, and process innovation. You will serve as a strategic partner to client executives, cultivating trusted relationships and translating evolving business needs into lasting, measurable AMS results.

• Enterprise AMS Leadership:
  Lead the delivery of large-scale application management services and managed services transitions, with accountability for operational rigor, program profitability, and sustained client value across Biopharma and/or MedTech portfolios.
• Transition Management:
  Architect and oversee large-scale AMS transitions, ramping and onboarding diverse, distributed delivery teams-including talent planning, knowledge transfer, and stabilization through go-live.
• Service Delivery Excellence:
  Define and deliver AMS programs governed by Service Level Agreements (SLAs):
• Develop SLA architecture in partnership with client stakeholders.
• Oversee SLA performance, measurement, and continuous service improvement.
• Ensure adherence to quality, compliance, and regulatory expectations specific to the Life Sciences environment.
• AI-First Mindset:
  Embed AI/automation throughout AMS delivery, identifying and driving opportunities for innovation, efficiency, and quality enhancement in partnership with Deloitte's AI Centers of Excellence.
• Global Program Management:
  Manage service delivery for clients operating across multiple time-zones, aligning resources, processes, and communication to anticipate and proactively address operational, cultural, and organizational complexities.
• Operational Transformation:

• Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
• Client Management: Manage day to day interactions with executive clients and sponsors
• Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
• People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

• 10+ years of relevant consulting or industry experience, focusing on Application Management Services within Biopharma, MedTech, or related Life Sciences industries.
• Bachelor's Degree
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

• Demonstrated experience orchestrating enterprise-scale AMS programs, including multi-phase transitions, global ramp-ups, and operational stabilization.
• Proven track record overseeing SLA architecture, delivery, monitoring, and continuous improvement within regulated, complex environments.
• In-depth knowledge of service delivery management frameworks (e.g., ITIL, COBIT) and global Best Practices.
• Hands-on experience achieving high-quality service delivery while driving cost and efficiency initiatives across years of program delivery.
• Strong technical acumen with an "AI First" mindset, and demonstrated success in leveraging analytics, automation, and observability platforms to optimize AMS outcomes.
• Understanding of infrastructure, cloud, and observability practices as key enablers of resilient enterprise operations.
• Exceptional executive presence, communication, and stakeholder influencing skills. Ability to present complex concepts clearly to client executives, senior leadership, and technical teams.
• Track record of building, leading, and inspiring multinational teams in a fast-paced, matrixed environment.
• Bachelor's degree required; advanced degrees (MBA, MS) and relevant certifications (ITIL, PMP, cloud/AIOps certifications) preferred.