QRM - Quality Specialist - FSI - C_MAT

Position Summary

The Team

The mission of Quality and Risk Management (QRM) is to manage the risk in our growing and increasingly complex business to improve financial performance and protect the firm's assets and reputation. The Quality Program team sits within QRM and supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across Industries and Offering Portfolios.

Recruiting for this role ends on 08/01/2026.

Work you'll do

Quality Specialists support Quality Program oversight activities across the Financial Services Industry (FSI), with a focus on financial risk inquiry, analyzing and raising visibility to high-risk engagements, and supporting timely escalation of quality concerns. This role works closely with Quality and Risk leaders, Finance Risk Leaders, and other stakeholders to maintain visibility into engagement health, support risk-related discussions, and help ensure quality issues are tracked, communicated, and addressed. Core responsibilities for the role include:

Oversight and Contextual Ownership of Industry Engagements

• As part of the FSI Risk team, work in partnership with Account Risk Managers to support the highest risk projects in that industry using all available tools and data
• Specifically, have an active pulse on all high-risk engagements, equipping the Industry Risk Managers with real-time information
• Support discussions with the engagement leaders as needed
• Track, monitor, and escalate early warning indicators identified through Quality processes in DEP (QRM's quality management system), red review calls, and active engagement with industry
• Work with IRL to orchestrate Industry Updates (in partnership with ET&A) on Cost of Quality (CoQ) data and trends as applicable

• In partnership with the account Risk Manager, to keep Engagement Status Notes updated for FSI engagements with the simple facts - the issue and what we are doing to solve
• Communicate and coordinate back with the Quality Excellence Leader (QEL) and Quality Analytics and Enablement Manager on the biggest issues, equipping them with necessary updates to maintain relationship with Quality and Risk leaders, and to help inform on strategic and analytic initiatives
• Update DEP with the most relevant output of red review calls and financial status updates from Finance Risk Leaders
• Own CoQ Root Cause management and continual refinement of categories, in partnership with Risk Manager / Finance
• Support the design and testing of system and reporting enhancements that will optimize Quality Program operations

• This role will sit within the FSI Risk teams and will require tight coordination with QRM Risk Managers. Further, it will necessitate a feedback loop with the QEL and Quality Analytics and Enablement Manager
• The person should have the ability to understand the dynamic relationships that exist and have a command and control over the information that will need to be shared
• Serve as the primary QRM liaison with Industry Finance Risk Leaders to understand and socialize escalating financial risks that may impact delivery quality

• Demonstrated project management and organizational skills, including the ability to manage multiple priorities, maintain accurate follow-through, identify issues or risks that may affect timelines or outcomes, and escalate appropriately in a fast-paced environment
• Strong problem-solving and analytical skills, including the ability to assess situations, gather and synthesize information from multiple sources, identify themes or trends, connect the dots, and support practical recommendations
• Effective communication and stakeholder management skills, including the ability to clearly articulate objectives, share updates in a timely and concise manner, tailor messages for different audiences, and coordinate effectively across multiple stakeholder groups
• Sound professional judgment and adaptability, including the ability to operate effectively in a complex, matrixed organization, manage sensitive information with discretion, and adjust quickly as priorities evolve

• 6+ years of experience in quality management, risk management, project management, program management, or engagement oversight
• BBA/BA/BS in related field
• Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Masters' Degree in related field a plus