Manhattan WMS Support Speciliast

Position Summary

Manhattan WMS Support Lead -Project Delivery Manager - Enterprise Performance

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Manhattan WMS Support Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Are you looking for a role where you can establish a deep and long-term relationship with your client while delivering ongoing support and enhancements for technology and business processes through long-term contracts? Join us where you will have the opportunity to work with cutting-edge platforms like SAP, Oracle, ServiceNow, and Workday Financials. We leverage AI, automation, and analytics to streamline operations, ensuring our clients' success. Apply now and become part of a team that drives innovation and excellence!

Work you'll do/Responsibilities

• Provide L2/L3 Support:
  Deliver advanced (Level 2 and Level 3) support for the warehouse management system (WMS), addressing incidents, requests, and system issues.
• Incident & Request Management:
  Manage L2/L3 tickets, including incident resolution, service requests, quality assurance testing of system changes, and supporting training and production implementation.
• Functional & System Integration Testing:
  Analyze, recommend, and implement functional and system integration testing for new WMS features, ensuring robust support for L2/L3 tickets.
• Best Practices & Application Monitoring:
  Monitor application performance, uphold existing best practices, and define new standards to optimize system reliability and efficiency.
• Additional responsibilities include support of continual process improvements to enhance the level of distribution operation efficiency, quality and productivity.
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.

Qualifications

Required

• Production Support Experience - minimum of 3 years:
  Hands-on experience providing L1-L2 production support for Manhattan WMS solutions, preferably MAWM or Active version.
• Warehouse Operations Knowledge: minimum of 3 years:
  Functional understanding of warehouse processes, including Receiving, Shipping, Order Management, Inventory Management, Labor Standards, and Fulfilment.
• Manhattan WM Active Expertise: Minimum 5 years:
  Hands-on experience working directly with Manhattan WM Active, including troubleshooting, configuration, and support.
• API & Integration Skills: minimum of 3 years:
  Hands-on experience Postman, JSON, and common API calls, as well as integration tools used in warehouse environments.
• Incident & Request Management: minimum of 3 years:
  Demonstrated experience using ServiceNow for managing incidents and service requests within a warehouse or supply chain context.
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
• Onsite Role: Must be willing to be onsite in Chicago at the client site 4-5 days a week

Preferred

• 1-2 Full lifecycle Manhattan WMS implmentation
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,875- $163,125.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: [1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 310621

Job ID 310621

Client-provided location(s): Chicago, IL

Job ID: Deloitte-310621

Employment Type: OTHER

Posted: 2025-09-03T18:58:31