Manager, Functional Transformation

Position Summary

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

As a Manager, Functional Transformation on the Sales & Service team, you will be responsible for:

• Lead workstreams that support customer, sales, and service transformation programs from assessment through implementation
• Translate business needs into process designs, requirements, operating model recommendations, and implementation plans
• Manage day-to-day delivery activities, including planning, issue resolution, stakeholder alignment, and quality review
• Facilitate client workshops and working sessions to define future-state processes, capabilities, and technology needs
• Collaborate with cross-functional teams to support solution delivery across strategy, experience, operations, data, and technology

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

• Bachelor's degree
• 5+ years of experience supporting regulatory or state government operations, including experience with a state licensing board, legislative body, policy or regulatory operations, or constituent services
• 2+ years of experience delivering Salesforce solutions, including end-to-end lifecycle experience across multiple Salesforce LPI implementations
• 2+ years of experience leading project workstreams or teams in a consulting environment with accountability for deliverables, stakeholder management, and risk mitigation
• 2+ years of experience leading requirements gathering, solution design, configuration, testing, deployment, and post-go-live support for Salesforce implementations
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Master's degree
• Salesforce Certified Administrator certification
• Experience with Salesforce Public Sector Solutions, including OmniScripts
• Hands-on Salesforce configuration experience
• Experience delivering solutions for licensing, permitting, inspections, case management, or other public sector functions
• Experience supporting business development activities across the sales lifecycle