GFS Senior Manager, Global Controls

Position Summary

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unites our organization.

Work you'll do

The Global Controls Senior Manager reports to the Global Controls Director and manages a team of 30+ professionals. This role translates the organization's global controls strategy into a clear team vision, priorities, and execution roadmap, leading the ongoing design, enhancement, and operational sustainability of the internal control framework, business continuity program, and confidential information management program.

You will advise, guide, and consult leaders within GFS and across the Deloitte member firm network to evaluate and strengthen the control environment, anticipate and mitigate risks, and ensure ongoing compliance with internal control, privacy, and governance requirements. You will also collaborate with Global Internal Audit to plan, execute, and assist leaders in remediating audits of GFS processes.

Additionally, you will partner with Deloitte Global risk and privacy teams to stay current on standards and leading practices, and you will build strong relationships with SAP Security, the SWIFT Technology Team, member firm internal control teams, and process owners to align expectations, navigate complex dynamics, and deliver timely outcomes across a matrixed global network.

• Translate the GFS Global Controls strategy into annual priorities, workplans, and measurable outcomes, aligning stakeholders and tracking progress through a clear governance cadence.
• Plan and manage annual internal control testing summarizing results into clear themes, actions, and leadership-ready reporting to support governance and certification needs.
• Drive remediation execution for control deficiencies by coordinating owners, milestones, and documentation; escalate blockers/aging items and recommend practical mitigation options.
• Partner with Global Internal Audit on audit planning and readiness; coordinate inputs, manage fieldwork support, and help track remediation actions through closure with transparent status reporting.
• Coordinate with Risk, Brand Protection, and Privacy stakeholders to implement standards, monitor emerging risks, support privacy incident response actions, and deliver annual privacy assessment activities with strong documentation and follow-through.
• Manage and enhance the Confidential Information Management Plan (CIMP) by maintaining guidance, delivering training, measuring adoption, and reinforcing ownership across member firms.
• Oversee execution and continuous improvement of the business continuity plan and business impact assessment (BIA), coordinating testing/evidence and supporting alignment to ISO22301 expectations.

• Coordinate with the Global BISO team to implement application repository-related controls, communicate cyber standards/policies, and support the risk exception workflow (intake, analysis, documentation, and reporting).

• Identify and deliver automation opportunities across the controls lifecycle, maximizing appropriate use of SAP Governance, Risk & Compliance (GRC) to improve monitoring, documentation maintenance, and control sustainability.
• Perform annual review of the SAP GRC Access Control ruleset to identify segregation of duties (SoD) risks; recommend mitigations, document decisions, and escalate material concerns.

• Partner with SAP Security and the SWIFT Technology Team to assess control impacts of system/security changes, recommend scalable mitigations, and ensure risks are captured, owned, and monitored.

• Serve as a trusted advisor to GFS leaders, member firms, and auditors on controls governance expectations, coordinating audit communications and bringing in senior leadership for high-sensitivity topics as needed.

• Develop and deliver stakeholder communications that translate complex control topics into clear actions; facilitate alignment and navigate difficult conversations to drive timely decisions.

• Manage the annual process documentation certification program to keep documentation current; develop training/forums, monitor completion/quality, and coach process owners to strengthen control ownership.
• Support onboarding member firms by assessing current-state controls, recommending maturity improvements, and coordinating pragmatic action plans that align to required control standards.

• Strong presentation and training skills, including the ability to develop and deliver live and virtual training sessions.
• Exceptional customer service skills, with clear and concise verbal and written communication.
• Proven ability to interact professionally with stakeholders at all organizational levels, both in-person and virtually.
• Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment.
• An influential, strategic, motivated, and inclusive leader.

• Bachelor's degree in business administration, Accounting, Finance, Computer Science or equivalent educational or professional experience and/or qualifications.
• 7+ years of related experience in external/internal audit or IT audit
• Limited immigration sponsorship may be available
• Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve.

• Experience in professional services firm
• General knowledge of SAP functionality and SAP Governance, Risk, & Compliance (GRC)
• Advanced degree