Executive Accelerators (XA) Experiences - Senior - Deloitte University location

Position Summary

*This is an in-office role and onsite in the Deloitte University Westlake office.

The Executive Accelerators team has been instrumental in helping thousands of executives and teams tackle business problems. From simple to the most complex, it takes specialized skills, proven best practices, and deft executive facilitation to deliver results that are anything but business-as-usual. Our teams design both physical and virtual environments that enable leaders and their teams to reach their desired outcomes together.

We are looking for authentic, motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence. You are excited to learn new things and are energized thinking about how to help businesses solve their toughest challenges, particularly in a team setting. Specific background, expectations, and experiences vary by role.

In Executive Accelerators we drive 1) clients to advance their careers, the effectiveness of their teams, and their business performance, 2) account teams to deepen relationships with clients through their career arcs and in critical moments that matter, and 3) firm growth priorities by providing unique market-shaping experiences and programs.

In this role you will interact extensively with senior Deloitte clients in all industries and functions.

Work you'll do

Executive Accelerators is searching for a Senior Specialist to join the Executive and Team Experiences team. This is an exciting opportunity to work with a wide array of clients to solve exciting business challenges, stretch your critical thinking and problem-solving skills, and network with executive-level clients and Deloitte leaders. You will be responsible for:

Experience Design:

Driving the experience design process. This includes drafting experience design documents, leading the design feedback and iteration process with XA and Deloitte teams, overseeing content curation and creation, reviewing all experience materials, and conducting pre-experience interviews as appropriate. We are looking for someone with strong design thinking and creative problem-solving skills who is passionate about creating innovative and dynamic experiences for our clients and account teams.

Experience Delivery:

Managing the day-of experience delivery on an ongoing basis, which includes live synthesis of key insights and take-aways during the experience, helping to identify opportunities for in-session design or delivery changes, leading breakout groups, and facilitating some experience modules. We are looking for someone with strong executive presence and who has a knack for operating in ambiguity.

People Leadership:

Mentoring and apprenticing team members. Providing both formal and informal instruction, direction, and feedback to experience producers and other junior staff. We are seeking an individual who thrives on team-oriented leadership and who is committed to growing and inspiring talent.

Project Management:

Owning the project management for assigned labs, which includes setting, communicating, and tracking milestones and objectives, proactively identifying risks, leading meetings, and leading and/or participating in client interviews. You will typically manage the relationship with Deloitte account teams and support the experience lead in managing client relationships. We are looking for someone with strong project management skills and attention to detail.

XA Program Support:

In addition to delivering labs, you may also have the opportunity to support national or local special projects and test creative and innovative approaches that could be leveraged in the Executive & Team experience portfolio. We are seeking an individual who enjoys taking on new challenges and pushing boundaries.

What we're looking for:

• Owning multiple workstreams
• Demonstrating intentional apprenticeship and coaching
• Operating effectively in ambiguity, including making in-the-moment adjustments and making decisions when not all information is available
• Demonstrating strong business writing, as well as document development skills (including note taking and tailoring complex information) and structuring and formatting capabilities
• Establishing rapport and building strong working relationships with internal and external stakeholders
• Thinking and acting in the best interest of the customer and demonstrating ability to resolve customer service issues
• Collaborating and integrating with a variety of stakeholders to accomplish tasks and projects
• Diagnosing problems using formal problem-solving tools and techniques
• Drawing insights and conclusions from complex qualitative and quantitative data
• Applying knowledge of business priorities and processes, customer and shareholder perspective, and future trends to inform decisions
• Offering original, new, or different approaches to solving problems

• 2 + years' relevant professional work experience. Client service experience is a plus.
• Bachelor's Degree
• Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes
• Excellent presence, as well as strong writing and oral presentation skills
• Mastery of Microsoft Office (e.g., PowerPoint, Excel, Word)
• This is an in-office role in Deloitte's Deloitte University Westlake location.
• Limited immigration sponsorship may be available
• Ability to travel up to 25%, on average, based on the work you do and the clients and sectors you serve

• Interest and experience with analytical methods and tools, including data visualization are desirable