EpicCare Ambulatory Analyst

Position Summary

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced EpicCare Ambulatory Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

• Support the implementation command center for a new Epic installation at a rapidly growing organization by collaborating across global, multidisciplinary teams to drive successful outcomes and ensure a seamless go-live experience with ongoing support.
• Work with the existing Epic team to complete any last-minute build prior to go-live, work command center shifts to investigate, document, and resolve break-fix tickets.
• Conduct and document root cause analysis.
• Complete any assigned system maintenance.
• May be a part of the on-call rotation group for after-hours critical support.
• Work with team and manages application enhancements, break-fixes, standard applications changes and maintenance activities
• Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams
• Provides on-site support within the organization on an as needed basis
• Attend meetings to discuss team and project related activities, work tasks, and issues
• Support leads with work assignment & prioritization across shores
• Work with application end users to design and build the Epic system in a timely and professional manner
• Coordinate with the offshore team for continuity of build, deployment and support
• Conduct ongoing system build and configuration for assigned Epic module
• Develops, supports and maintains all required system design and build documents and other system documentation
• Completes specific team task activities as outlined in the project work plan and other job-related duties as assigned
• Drive discussions with business and functional analysts to understand the business requirements
• Creates and maintains regular status reports and provides verbal and written status to project managers and project leadership, as required
• Anticipates, prepares, and escalates upcoming issues/risks
• Identifies problems to reduce recurring incidents and identify improvement and opportunities

• Must have an active Epic Certification in Epic Ambulatory
• 3+ years of experience with Epic Ambulatory development & application maintenance
• 3+ years of experience with Epic application workflows, standard maintenance activities, and build requirements
• 3+ years of experience in healthcare operations, clinical environment, or healthcare IT setting
• Experience with all aspects of testing lifecycle - unit, system, integrated testing
• Build and maintain clinical documentation templates and optimize user workflows based on clinician needs.
• Analyze clinical workflows, propose and implement improvements using Epic tools and personalization features (e.g., Navigator, activity tabs)
• Familiarity with Epic Hyperspace build environment, including master files, registries, profiles, templates, and user roles.
• Experience with all aspects of testing lifecycle - unit, system, integrated testing
• Solid analytical and critical thinking skills
• Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations