Enterprise AI Helpdesk with TS/SCI and Polygraph

Position Summary

We are seeking a Senior Engineering Management Specialist to support deployment, operations, and maintenance of generative AI tools in client environments. This role supports installation, troubleshooting, and sustainment of AWS-based AI solutions, including Amazon Q.

Work you'll do

As a Senior Engineering Management Specialist on the EaaS team, you will be responsible for...

• Supporting deployment and operations and maintenance for generative AI tools in client environments
• Providing Tier 2 and Tier 3 support for AWS AI tools, including issue triage and resolution
• Assisting with AWS environment configuration, deployment, and troubleshooting activities
• Using scripting or development skills to support automation, integration, and defect resolution
• Preparing status updates, support documentation, and implementation materials

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

EaaS teams help clients modernize engineering capabilities and scale technology delivery across complex environments. The team supports engineering transformation efforts that improve quality, speed, and business outcomes.

Qualifications

Required:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
• 4+ years of experience supporting enterprise technology deployments, engineering operations, help desk support, or technology programs
• Experience supporting deployment and operations and maintenance of generative AI tools such as Amazon Q
• Experience providing Tier 2 or Tier 3 support for enterprise AI tools
• Experience with Amazon Web Services (AWS) and scripting or software development
• Active TS/SCI with Polygraph security clearance required
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Experience installing AI tools in client environments
• Experience using Jira, ServiceNow, or Azure DevOps
• Experience documenting incidents, root causes, and remediation steps

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 352762

Job ID 352762

Client-provided location(s): Arlington, VA

Job ID: Deloitte-352762

Employment Type: OTHER

Posted: 2026-05-28T19:10:33