Director, Salesforce Delivery & Architecture

Position Summary

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

Work you'll do

Deloitte Global is seeking an experienced technology leader to lead the strategy, architecture, delivery, and continued evolution of our enterprise Salesforce platform and solutions.

As the Director, Salesforce Delivery & Architecture, you will set the technical and delivery direction for Salesforce, translate business priorities into a scalable platform roadmap, and lead global teams across architecture, engineering, delivery, and operations. You will partner closely with senior business, product, and technology leaders and serve as a trusted advisor on platform strategy, investment, innovation, and execution.

This role combines Salesforce platform leadership, enterprise architecture, global delivery, governance, and technology strategy and is ideal for a leader who can connect technical decisions to measurable business outcomes.

Work You'll Do

• Define and lead the Salesforce platform strategy, architecture, and multi-year technology roadmap, aligning investments and capabilities with business and technology priorities.
• Provide technical and delivery leadership across Salesforce solutions, integrations, and related enterprise platforms.
• Lead global delivery teams through solution architecture, engineering, implementation, release, operations, and continuous improvement.
• Establish architecture principles, engineering standards, and technical decision-making practices that enable scalable, secure, resilient, and maintainable solutions.
• Partner with business sponsors, product owners, architects, and engineering teams to translate business priorities into platform capabilities and delivery plans.
• Lead demand management, prioritization, and roadmap decisions across the Salesforce portfolio.
• Provide leadership for major Salesforce implementations, enhancements, modernization efforts, and platform lifecycle initiatives.
• Guide integration strategy across Salesforce and enterprise applications, including APIs, middleware, data platforms, and cloud services.
• Champion Agile delivery, DevOps, and CI/CD practices to improve delivery speed, platform quality, reliability, and performance.
• Evaluate emerging Salesforce capabilities, including Agentforce and AI-enabled solutions, and identify opportunities to apply them responsibly to business needs.
• Define and track KPIs that measure platform performance, delivery outcomes, investment value, and value realization.
• Lead technology budgeting, forecasting, resource planning, vendor management, and strategic technology partnerships.
• Identify and manage technical, operational, financial, and delivery risks and ensure appropriate governance and mitigation plans are maintained.
• Build trusted-advisor relationships with senior business and technology stakeholders while fostering collaboration across global teams.
• Coach and develop technology leaders and promote a culture of accountability, innovation, collaboration, and continuous improvement.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.
• 15+ years of progressive technology experience, including significant leadership responsibility for enterprise technology platforms, applications, or solutions.
• 8+ years of Salesforce platform, architecture, or delivery experience, including leadership of complex enterprise implementations or transformation programs.
• Demonstrated experience leading large-scale technology initiatives from strategy and architecture through implementation and ongoing operations.
• Strong understanding of enterprise architecture, cloud technologies, integration patterns, APIs, data architecture, and modern application delivery.
• Experience working with business sponsors, product owners, architects, and engineering teams to translate business requirements into scalable technology solutions.
• Experience leading globally distributed teams and working effectively across employees, contractors, vendors, and strategic technology partners.
• Strong knowledge of Agile delivery and contemporary software development lifecycle practices.
• Demonstrated experience with financial management, technology investment planning, vendor management, and resource planning.
• Strong executive communication and stakeholder-management skills, including the ability to translate complex technical topics into clear business decisions.

• Experience with Salesforce Service Cloud, Experience Cloud, or other enterprise Salesforce products.
• Experience with MuleSoft or comparable enterprise integration technologies.
• Experience with modern Salesforce DevOps and CI/CD practices.
• Knowledge of Salesforce Agentforce, AI-enabled Salesforce capabilities, or enterprise AI integration.
• Salesforce architecture or advanced platform certification(s).
• Experience supporting a large, complex, global enterprise.
• Experience within professional services or financial services.
• Experience establishing enterprise architecture standards, platform governance, and long-term technology roadmaps.