Revenue Specialist I, ROPS

Posting Date
11/11/2025

5200 Virginia Way, Brentwood, Tennessee, 37027, United States of America

SCHEDULE: Monday - Friday

Full-time, Permanent Opportunity | Flexible Scheduling | Community-based Work Culture | Comprehensive Benefits Package

What Will You Do?

In accordance with established policies and Federal/State law, the Health Information Management (HIM) Specialist I will assist DaVita HIM operations by receiving and reviewing PHI (Protected Health Information) in relation to Third-Party Requests for ROI (Release of Information), Patient and Government/Payor Audits. This position fosters respect for patient privacy by maintaining confidentiality in all aspects of role. Position promotes positive customer relations through prompt and courteous service in this fast-paced and high-volume environment.

With DaVita, you have the chance to work hard, be competitive, and have FUN doing it. AND you'll never have to wear a tie again!

Example of daily responsibilities includes:

• Intake and review a high volume of medical records requests for HIPAA Compliance
• Enter PHI and other data points from medical records requests into internal system
• Review medical records requests for HIPAA Compliance
• Provide excellent customer service when working with patients, 3rd party requestors and insurance payors
• Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives
• Collaborate with other revenue operations teams to ensure seamless processes across teams
• Partner with clinics teammates such as Insurance counselors, social workers and facility administrators to ensure timely and accurate insurance information
• Help identify process changes and opportunities for continuous improvements
• Maintain current patient account information at all times
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies

• May be asked to work overtime as needed
• Attend team meetings, phone conferences, and training as needed
• Know, understand and follow teammate guidelines, employment policies, and department or company procedures

• No previous healthcare Experience is required
• Excellent critical thinking and problem-solving skills: The ability to think through a situation and carefully identify the best action to take is critical to be successful at this role
• Strong communication and interpersonal skills: The position involves regular communication with patients, 3rd party requestors, insurance payors, as well as relationship building and interaction with other teammates
• Ability to adapt quickly: Our environment can change quickly on a daily basis. Adapting and demonstrating resiliency are key.
• Ownership: Teammates in this position will own a book of business. With some support of their leadership, teammates in this role should demonstrate drive and initiative to work through their queue.
• Creating a Special Place: Understands and embraces the DaVita culture.

• High school diploma or equivalent
• Basic computer skills and proficiency in MS Word, Excel, and Outlook

• Knowledge of revenue cycle, insurance rules, and regulations for federal, state, and/or managed care payers in multiple states
• Knowledge of medical billing and reimbursement practices
• Usage of DaVita billing and reimbursement systems
• Basic medical reimbursement terminology
• Basic knowledge of healthcare reimbursement accounting principles

• Flexible scheduling
• Fun and positive work environment
• Competitive "pay for performance" pay structure
• Generous PTO and comprehensive benefits package

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation

• Service Excellence
• Integrity
• Team
• Continuous Improvement
• Accountability
• Fulfillment
• Fun

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
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