Engagement Specialist - IKC

Posting Date
11/18/2025

14752 Northline Rd, Southgate, Michigan, 48195-2698, United States of America

Join DaVita Integrated Kidney Care (IKC) as an Engagement Specialist

At DaVita IKC, engagement is everything. As an Engagement Specialist, you'll be the first point of contact for patients-onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Location:

• Occasional work from home
• Commute across an assigned geographic area, including dialysis clinics and nephrology practices.
• Travel expectations may vary based on business needs and patient population.

• Full-Time, Monday-Friday schedule
• Daily start time flexible between 7:00-8:00 AM
• Home workspace must include a quiet, private space with high-speed internet

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

• High School Diploma or GED required. Associate's or Bachelor's Degree preferred.
• 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
• Prior experience in a healthcare setting preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow-through skills
• Ability to work autonomously and collaboratively with care team members
• Home workspace must provide a quiet, private environment with reliable high-speed internet

• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission-driven, collaborative care team
• Flexible hybrid schedule with opportunities for professional growth
• Supportive environment that values innovation, communication, and patient-centered care