Engagement Specialist - HYBRID - Austin, TX

Posting Date
11/17/2025

555 Creekside Crossing4th Flr, New Braunfels, Texas, 78130-2594, United States of America

Job Description

At DaVita IKC, engagement is everything. As an Engagement Specialist, you'll be the first point of contact for patients-onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Location & Travel:

• Commute to Davita partner practices 1 - 2 days per week
• Drive time depends on patient population
• Commute may include locations up to 90 minutes from central location
• No Nights/weekends

• Full-Time, Monday-Friday schedule
• Daily start time flexible between 7:00-8:00 AM
• Hybrid model: combination of remote work and on-site visits depending on patient population
• Home workspace must include a quiet, private space with high-speed internet

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

• High School Diploma or GED required. Associate's or Bachelor's Degree preferred.
• 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
• Prior experience in a healthcare setting preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow-through skills
• Ability to work autonomously and collaboratively with care team members

• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission-driven, collaborative care team
• Flexible hybrid schedule with opportunities for professional growth
• Supportive environment that values innovation, communication, and patient-centered care