Engagement Specialist, Experienced (IKC)

Other duties as assigned, such as supporting new hire onboarding and participation in special projects 10%

Proactively attempt to reengage high risk patients to support the RN in reachability 10%

2-4 years of experience

High school diploma required

Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook Required

At least 2 years of professional work experience Required

Prior experience working in a customer service or patient-facing role Required

Prior experience in telephonic / high volume outreach environments Preferred

Prior experience in a healthcare setting Preferred

Drive time: If focused on CKD patients, this role should expect to drive to nephrology offices 1-2 days per week. If focused on ESKD, this role should expect to drive to dialysis clinics 3 days per week. Drive time will be considered with the leader and may include clinics up to 2 hours away.

Overnight travel: <1x / quarter; At the discretion of the local leader for purpose of training or team meetings.

Nights/Weekends: 0-10% of time as needed and agreed-upon between teammate and leader.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Client-provided location(s): Atlanta, GA

Job ID: DaVita-R0438611

Employment Type: FULL_TIME

Posted: 2025-12-24T19:45:12