Care Coordinator, Advanced (IKC)

Posting Date
02/20/2026

962 Norfolk Sq, Norfolk, Virginia, 23502-3235, United States of America

Medical Assistant in New Primary Care Model for Dialysis Patients

DaVita is pioneering a new approach to primary care for patients with end-stage renal disease (ESKD) directly within our dialysis centers. We're seeking a highly motivated Medical Assistant to help us expand this groundbreaking program.

It is estimated that 30-50% of patients with renal failure do not receive consistent primary care support, resulting in increased morbidity, hospitalizations, and mortality. You will work with a Nurse Practitioner to address the health barriers patients with kidney disease face. Our goal is simple: keep patients out of the hospital and living longer. Come join us!

Why You'll Love Working Here:

• Change the standards of care: Directly improve the health and well-being of patients who need it most.
• Position yourself to be a national leader: We plan on scaling this program nationally and are looking for individuals who will grow with the model.
• Have an outsized voice in shaping the model of care: We will be nimble and agile in building a model that meets the needs of our patients and are looking for our MA to add his or her thoughts to how we can improve.
• A true partnership: Work in a close, collaborative relationship with a dedicated Nurse Practitioner.
• Competitive pay and benefits packages: We strive to do inspiring work with financial and personal balance.

• Commute to DaVita clinics and/or partner practices in the Norfolk/Virginia Beach area and surrounding areas 5 days a week.
• Reliable personal transportation required

• Full-Time, Monday-Friday schedule
• Be flexible and adaptable to respond to patient and program needs

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Educate patients about the benefits of this program, and then enroll and onboard the patients (such as collecting medical information and creating a record in our Epic platform)
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Manage clinical data so that key clinical reports can be produced. This includes transferring information from outside medical records and auditing data for clinical integrity.
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita's mission and values to deliver high-quality patient care

• High school diploma or GED required
• Hold a current national Medical Assistant certification such as CMA, RMA, or CCMA
• 2+ years of experience in a professional office environment
• Experience coordinating care (referrals, care management, etc.)
• Ability to handle confidential information with discretion and sound judgment
• Strong verbal communication skills
• Proficiency in Microsoft Office, Excel, and Outlook
• Commitment to service excellence and patient satisfaction
• Ability to work autonomously while collaborating effectively with the team

• 4+ years clinical medical office experience
• Experience in primary care settings
• Experience in dialysis settings
• Experience with Epic EHR
• Familiarity navigating insurance payers

• Make a direct impact on the lives of patients with complex chronic conditions
• Be part of a mission-driven, collaborative care team
• Flexible hybrid schedule with opportunity for professional growth

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.