Senior Product Analyst - Learning Technologies

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

The Senior Product Analyst - Learning Technologies will lead the implementation, integration, and optimization of enterprise learning platforms and technologies while working closely with product, integration, and architecture teams to ensure successful platform deployments, data migrations, and system enhancements. This is a hands-on leadership role combining strategic coordination with direct involvement in requirements gathering, configuration support, data validation, and end-user testing across multiple learning technology initiatives.What You Will Do:

Platform Implementation & Configuration

• Lead the implementation and configuration of learning platforms including LMS and LXP systems
• Define platform requirements, configuration settings, and customization needs
• Coordinate with vendors and implementation partners on setup, configuration, and deployment activities
• Develop and maintain platform documentation including user guides, FAQs, and training materials

• Lead data migration activities including data extraction, mapping, transformation, and loading
• Define data requirements, field mappings, and business rules for migration
• Execute and oversee data validation and reconciliation testing to ensure accuracy and completeness
• Identify and resolve data quality issues; escalate complex issues as needed
• Maintain audit trails and documentation for compliance and reporting purposes

• Develop test strategies, test plans, test cases, and test scripts for platform implementations and integrations
• Lead functional testing, regression testing, and integration testing activities
• Coordinate user acceptance testing (UAT) with business stakeholders and end users
• Document defects, track resolution, and validate fixes prior to release
• Oversee pilot rollouts and gather user feedback to inform improvements

• Partner with integration teams on system connectivity including SSO, HRIS, and content provider integrations
• Define integration requirements, data flows, and technical specifications
• Lead troubleshooting and issue resolution for platform and integration issues
• Coordinate vendor technical reviews and platform evaluations

• Gather and document business requirements from L&D stakeholders across business units
• Facilitate working sessions to validate requirements and solution designs
• Communicate project status, risks, and issues to leadership and stakeholders
• Coordinate across workstreams to ensure alignment and dependency management
• Provide guidance and direction to analysts and contractors supporting initiatives

• 5+ years' experience in Learning Technology, L&D systems, or related IT systems analysis
• 5+ years' experience leading platform implementations, upgrades, or migrations
• 3+ years' hands-on experience with data migration, validation, reconciliation, and quality assurance
• 3+ years' experience working with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA) and LXP (e.g., Degreed, EdCast)
• 2+ years' experience with AI-enabled learning tools, simulation platforms, or immersive learning technologies
• 2+ years' experience developing test strategies and leading UAT
• 2+ years' experience with stakeholder management including documentation of requirements and communicating updates
• 2+ years' experience leading multiple concurrent initiatives and driving results through collaboration

• Experience leading data migration projects including ETL processes and data mapping
• Familiarity with enterprise system integrations (APIs, xAPI/LRS, SSO, HRIS connectors)
• Experience leveraging AI/ML-driven analytics to personalize learning pathways and recommend content based on learner behavior and performance data.
• Familiarity with implementing or integrating AI-enabled features in learning platforms (e.g., chatbots, predictive analytics, adaptive learning engines) to enhance user engagement and outcomes.
• Background in instructional design or learning experience design
• Healthcare, retail, or pharmacy industry experience
• Experience managing or coordinating offshore or contractor resources

• Bachelors Degree in Learning & Development, Instructional Design, Information Systems, Business or related field

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.