Senior Manager, Strategy and Implementations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

The Senior Manager, Training Strategy & Implementations is a key leader within the Clinical Informatics Training Team, responsible for driving the strategy, execution, and continuous improvement of Epic training programs across all CVS business units. This role leads large-scale implementations, manages vendor relationships, and ensures the delivery of high-quality, standardized training that supports efficient, safe, and compliant healthcare delivery. The Senior Manager partners with operational, clinical, and technical teams to coordinate training environment strategy, change management, and governance, while fostering a culture of innovation and excellence in adult learning.

• Develop and execute comprehensive Epic training strategies for new implementations, upgrades, and ongoing education.
• Build and lead Epic training governance across all business units, including documentation standards, training audits, and continuous improvement processes.
• Set the overall approach for training delivery, define ongoing education requirements, and ensure alignment with organizational goals.

• Lead large-scale training implementations, coordinating with external vendors and internal stakeholders.
• Manage training environment build and strategy, including security access and readiness planning.

• Lead training-related change management efforts during system go-lives, upgrades, and workflow redesigns.
• Implement feedback loops to gather and act on stakeholder input, driving adoption and continuous improvement.

• Partner with Clinical Informatics, IT, Compliance, and operational leaders to align training with workflows, policies, and strategic initiatives.
• Facilitate effective cross-functional meetings with clear agendas, follow-ups, and accountability.

• Manage relationships with training vendors and third-party partners to ensure alignment with system updates and certification requirements.

• Deliver executive-level reporting on training status, risks, and decisions needed.
• Develop and maintain relationships with key stakeholders across the enterprise, presenting and communicating effectively.

• Minimum of 7 years of experience in healthcare informatics, clinical training, or health IT, with at least 3 years in a leadership role.
• Proven experience designing and managing Epic training and/or implementations programs in a large, complex healthcare environment.
• Demonstrated ability to lead cross-functional teams and manage large-scale training initiatives.
• Experience with Epic training environments, including the use of Epic Training Home, UserWeb, and Learning Management Systems.
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
• Experience working with compliance, legal, and privacy teams to ensure training aligns with regulatory requirements.
• Proficiency in Microsoft Office Suite.

• Epic certification in one or more modules (e.g., Ambulatory, Cadence, Professional Billing)
• Experience with system governance, policy and procedure documentation.
• Strong relationship management experience.
• Experience with change management frameworks (e.g., ADKAR, Prosci).
• Master's degree in Health Informatics, Education, Healthcare Administration, or related field.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.