Senior Manager, AI Learning & Development Lead

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Job Summary

As a Senior Manager, AI Learning & Development Lead, you will shape and lead enterprise-wide initiatives that accelerate AI adoption and technical talent growth. In this strategic role, you will partner directly with senior leadership to define the vision for AI learning, influence organizational priorities, and deliver programs that build cutting-edge AI capabilities across our technology teams.Key Responsibilities

• Drive the AI learning strategy in alignment with business objectives, partnering with senior executives and technical leaders to identify critical skill gaps and future workforce needs.
• Lead enterprise-wide AI enablement programs, ensuring they are scalable, impactful, and aligned with organizational transformation goals.
• Consult with senior leadership to influence talent development priorities and integrate AI learning into broader technology and innovation strategies.
• Oversee the design and delivery of advanced AI learning experiences, including executive briefings, immersive workshops, and role-based learning paths for multiple disciplines across the organization
• Translate complex AI concepts-such as generative AI, large language models, and ethical AI-into accessible, actionable learning for diverse audiences.
• Establish success metrics and governance for AI learning programs, using data-driven insights to measure impact and continuously refine offerings.
• Stay ahead of AI trends and innovations, advising leadership on emerging technologies and their implications for workforce development.
• Represent the organization externally in AI learning forums and partnerships to position the company as a leader in AI talent development.

• 8+ years of experience in technology adjacent roles, with at least 3 years in a roles influencing senior stakeholders.
• Proven track record of designing and executing enterprise-level AI or advanced technology strategies.
• A passion and proven ability to coach and develop colleagues' technical and AI knowledge, skills and abilities.
• Strong understanding of AI/ML concepts, including deep learning, generative AI, and MLOps.
• Familiarity with AI development frameworks and languages (Python, TensorFlow, PyTorch) and cloud-based AI services (AWS SageMaker, Azure AI, Google Vertex AI).
• Exceptional executive communication and strategic consulting skills, including the ability to communicate with technology and business leaders alike.

• Expertise in adult learning principles, instructional design models (ADDIE, SAM), and modern learning technologies.
• Experience advising senior leadership on AI workforce readiness and transformation strategies.
• Hands-on experience with AI model development and deployment.
• Knowledge of responsible AI practices and regulatory considerations.

• Bachelor's degree or equivalent experience in Computer Science, Data Science, Artificial Intelligence, Learning & Development, or a related discipline.
• Master's degree preferred.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.