Learning & Development Business Analyst - HR Technology & AI Solutions

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Overview

The Learning & Development Business Analyst will support the design, development, and delivery of AI-enabled learning technology solutions. You will work closely with the Senior Manager and cross-functional teams to translate business requirements into detailed documentation, execute testing activities, and ensure successful implementation. This is a highly tactical role focused on requirements elaboration, use case documentation, test execution, and day-to-day coordination with technology teams and vendors.What You Will Do:

Requirements & Documentation

• Translate business needs into detailed functional requirements, user stories, and acceptance criteria
• Document use cases including user journeys, workflows, edge cases, and exception scenarios
• Create and maintain process flow diagrams, data mappings, and solution specifications
• Gather and consolidate feedback from stakeholders to refine requirements
• Maintain requirements traceability and ensure alignment between business needs and delivered solutions

• Develop test plans, test cases, and test scripts based on functional requirements and acceptance criteria
• Execute functional testing, regression testing, and integration testing
• Lead and support user acceptance testing (UAT) sessions with business stakeholders and end users
• Identify, document, and track defects through resolution; validate fixes prior to release
• Validate AI/ML outputs for accuracy and alignment with intended use cases
• Document test results and provide status updates to project leadership

• Support solution design activities by preparing documentation, mockups, and visual aids
• Coordinate with engineering and integration teams on build activities, clarifying requirements as needed
• Assist with pilot deployments, user training, and change management activities
• Gather user feedback post-launch and document enhancement requests
• Support vendor coordination on deliverables, timelines, and issue tracking

• Assist in documenting AI use cases and translating them into technical specifications
• Support the evaluation and testing of AI-driven features for usability and learner engagement
• Help validate that AI implementations meet data privacy and security requirements
• Stay current on AI tools and learning technology trends; share insights with the team

• 5+ years' experience as a Business Analyst, writing functional requirements, user stories, and acceptance criteria
• 3+ years' experience in Learning Technology, L&D Systems or related field
• 3+ years' experience developing test plans and executing UAT
• 2+ years' experience with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA) and LXP (e.g., Degreed, EdCast)
• 2+ years' experience working with agile development teams and tools (e.g., Jira, Azure DevOps)

• Strong documentation, communication, and organizational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Exposure to AI concepts and tools (e.g., generative AI platforms, large language models) and their application in learning
• Familiarity with enterprise system integrations (APIs, xAPI/LRS, SSO)
• Background in instructional design or learning experience design
• Healthcare, retail, or pharmacy industry experience

• Bachelor's degree in Learning & Development, Instructional Design, Information Systems, Business, or related field

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.