Lead Director - Transformation Impact and Readiness

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

CVS Health is executing a multi-year transformation across ERP (e.g., SAP S/4 Central Finance), enterprise planning (e.g., Anaplan), the finance data and analytics program, and other finance programs. You will lead Finance Optimization Impact & Readiness-the adoption engine that prepares stakeholders, end users, and operations for change. You will design and run the change strategy, role-based training, stakeholder engagement, readiness assessments, and adoption insights-partnering with other communications and support teams and leveraging enterprise channels. The transformation is underway; you will mature and extend existing work while raising consistency and scale. What you'll leadChange and readiness strategy

• Build the end-to-end change strategy, stakeholder map, and readiness plan across ERP, planning, and the finance data and analytics program.
• Define the operating rhythm for readiness: tollgates, checklists, readiness scorecards, and adoption-focused go/no-go criteria.

• Conduct impact assessments; map personas/roles; define what changes for each role (process, data, controls, tools) and implications for policy/operations.

• Design and orchestrate a federated model embedded within finance business teams (e.g., FP&A, Controllership, segment finance).
• Equip local super-users with playbooks, training kits, KPIs, and feedback loops-enabling finance teams to successfully execute change in their areas.

• Create the role-based learning strategy (curriculum, learning paths, Train-the-Trainer) and produce enablement assets (job aids, simulations, quick reference).
• Orchestrate content development and delivery using enterprise learning platforms; link UAT/CRP outcomes and cutover scenarios to training content.

• Work with comms and change teams to build the message architecture and editorial calendar; deliver clear, timely, action-oriented messages, working closely with internal communications teams.

• Own the change, communications, and training workstreams for cutover readiness; define adoption-specific go/no-go criteria and "day one" enablement.
• In hyper care, lead communications and training contributions and coordinate knowledge transition to steady-state support.
• Partner closely with the peer Cutover & Risk Lead, who owns the integrated command center and overall hyper care operations.

• Establish change readiness and adoption insights (e.g., role readiness, training progress, usage/engagement trends, sentiment, user support signals) and use them to course-correct plans.

• Identify resistance early; propose mitigation options and trade-offs; escalate decisively with data and implications.

• Build and lead a high-performing change, training, and readiness team; manage specialist vendors as needed; coach pillar delivery teams on readiness standards; integrate with other communications teams.

• Change & Execution Agility: Thrives amid shifting priorities; bias for action; resilient through ambiguity and pushback.
• Process & Systems Thinking: Understands end-to-end process and system impacts; designs for scale and sustainability over workarounds.
• Collaboration & Influence: Aligns diverse stakeholders; resolves conflict productively; escalates with options and implications.
• Ownership & Accountability: End-to-end ownership with disciplined execution and quality.
• Analytical & Problem-Solving: Structured, data-driven, detail-oriented.
• Leadership & Influence: Translates strategy into operational goals; develops talent; balances team advocacy with enterprise priorities.

• 10+ years of working on complex programs that requires integration and change management support
• 5+ years of experience leading enterprise-scale, system-enabled change (ERP/EPM/data/analytics or comparable).
• 5+ years across consulting and/or internal transformation; we will consider strong equivalents with demonstrable outcomes.

• End-to-end ownership of readiness and adoption for at least two major platform releases, including design of curricula and Train-the-Trainer/super-user models.
• Strong stakeholder management and influence across business, finance, and technology; effective in matrixed, regulated enterprises.
• Demonstrated ability to design and operate readiness/adoption insights and translate them into action.
• Knowledge of Collaboration tools (MS 365/Teams/SharePoint)/ and BI (Power BI/Tableau/Looker).

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.