Lead Director, Product Operations - MWB

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Hiring preference given to candidates residing in the eastern time zone.Position Summary

The Lead Director of Product Operations will assume full ownership of Mental Well Being (MWB) products and capabilities following launch. This role is critical to ensuring sustained performance, operational excellence, and strategic alignment across the MWB portfolio. The Lead Director will lead post-implementation monitoring, drive cross-functional issue resolution, and oversee performance reporting through new and established governance forums-all while keeping the member experience front and center across both digital and non-digital touchpoints.Key Responsibilities

• Product Ownership & Monitoring
  • Transition ownership from Product Innovation leader during post-launch warranty period.
  • Monitor end-to-end product performance across financial, utilization, and clinical outcomes.
  • Identify and address operational, technical, and experience-related issues.
  • Ensure member experience is prioritized across all aspects of the product journey.

• Cross-Functional Leadership
  • Collaborate with Technology, Operations, Clinical, Finance, and Marketing teams to ensure aligned product execution and issue resolution.
  • Serve as the central point of accountability for MWB product performance.

• Governance & Reporting
  • Lead Performance Gate sessions to update stakeholders on product health and recommendations to maintain, invest, or sunset.
  • Develop and maintain dashboards and reporting tools to track KPIs and outcomes.

• Team Building & Capability Management
  • Build and lead a team to support ongoing product operations and capability evolution.
  • Define roles and processes to ensure long-term sustainability and scalability of MWB solutions.

• 8+ years total work experience
• 5+ years of experience in product management, operations, development or strategy within healthcare or a related field.
• Proven ability to lead cross-functional initiatives and drive performance improvements.
• Experience developing business cases to facilitate prioritization and investment decisions
• Strong analytical skills and experience with financial, clinical, and utilization-based performance metrics.
• Executive presence and stakeholder management experience.

• Experience building and scaling teams and processes
• Product Operations experience at a health plan
• Experience working in the Medicare Advantage and Medicaid space
• Program and/or project management training or experience
• Continuous improvement and growth mindset

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.