Ld Director of Clinical Informatics Training

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
You will be responsible for the overall management and execution of the CVS Clinical Informatics Training program. This involves the standardization of training programs for the electronic health record, development of training materials, and management of the training application system. Working across lines of business, the Director will align and work with senior leaders to provide consistent guidance and insights on how training is be used to support our customer vision and leadership in healthcare. The Director will provide leadership direction, define project scope, identify scalable solutions, manage project deliverables to ensure successful implementations of the training management strategy and electronic health records. You will oversee the governance of the training application within the health record platform working with senior leaders from multiple business units as well as representatives from Legal, Medical Affairs, Operations, Privacy, and Compliance to ensure the systems provides excellent training to our end users to meet the business operations goals. Working with the VP and Chief Health Informatics Officer, the Director will represent CVS Clinical Informatics to several training vendors and partners.

Key Responsibilities

• Lead the Epic Training Strategy: Develop and execute a comprehensive training strategy for Epic EHR systems, including new implementations, upgrades, and ongoing education.
• Oversee Curriculum Development: Design and maintain standardized, role-specific training curricula for clinical, administrative, and technical users.
• Manage Training Delivery: Oversee the delivery of training through multiple modalities (instructor-led, virtual, eLearning, simulation) to ensure accessibility and effectiveness.
• Collaborate Across Functions: Partner with Clinical Informatics, IT, Compliance, and operational leaders to align training with workflows, policies, and strategic initiatives.
• Governance and Quality Assurance: Establish and lead Epic training governance, including documentation standards, training audits, and continuous improvement processes.
• Epic System Expertise: Serve as a subject matter expert (SME) on Epic training tools (e.g., UserWeb, Training Home, Learning Home Dashboards) and best practices.
• Vendor and Partner Engagement: Liaise with Epic Systems and third-party training vendors to ensure alignment with system updates and certification requirements.
• Change Management Support: Lead training-related change management efforts during system go-lives, upgrades, and workflow redesigns.
• Data-Driven Improvement: Use training metrics and user feedback to evaluate effectiveness and drive improvements in training programs.
• Compliance and Documentation: Ensure training programs meet regulatory and organizational standards for documentation, privacy, and security.

• 7+ years of experience in healthcare, clinical informatics, or health IT, with at least 5 years in a leadership role focused on training or education.
• Proven experience designing and managing training programs for Epic EHR systems in a large, complex healthcare environment.
• Demonstrated ability to lead cross-functional teams and manage large-scale training initiatives.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience with Epic training environments, including the use of Epic's Training Home, UserWeb, and Learning Management Systems (LMS).
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
• Experience working with compliance, legal, and privacy teams to ensure training aligns with regulatory requirements.

• Epic certification in one or more modules (e.g., Ambulatory, Inpatient, ClinDoc, Orders, ASAP).
• Experience with Epic Training Environment Management (TEMS) and User Proficiency Assessments (UPAs).
• Master's degree in Health Informatics, Education, Healthcare Administration, or related field.
• Experience with change management frameworks (e.g., ADKAR, Prosci).
• Proficiency in Microsoft Office Suite and eLearning development tools (e.g., Articulate, Captivate).

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.