Hardware Asset Lifecycle Management Specialist

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.As a Hardware Asset Lifecycle Management Specialist, you will establish the intelligent foundation of IT Asset Management - where clean, well-governed data and automated processes pave the way for predictive analytics, AI-driven optimization, and sustainable digital operations. You will interact with all levels of the IT organization and key business areas to manage the asset inventory in the most efficient and cost-effective way. This role is responsible for developing and/or implementing innovative hardware asset lifecycle strategies, managing the portfolio for cost and risk, and ensuring compliance through policy, process, and technology. To be successful in the role, you will need functional asset management expertise, process mapping/management experience, project management skills, leadership, stakeholder collaboration, data analysis, and an innovative and proactive approach to continuous improvement and the integration of new technologies like AI/ML and ServiceNow. Responsible for:

• Acting as the SME for HAM processes, familiarization with asset management tools, and data quality across the enterprise including process optimization initiatives utilizing AI/ML to support HAM optimization.
• Managing the lifecycle of hardware assets from acquisition through retirement, ensuring alignment with policy and compliance requirements.
• Support the configuration of ServiceNow HAM Pro modules to support accurate asset tracking and performance reporting.
• Supporting internal audits and ensuring hardware asset data integrity across CMDB and asset repositories.
• Collaborating with procurement and finance to validate asset records, reconcile inventories, and support cost optimization.
• Contributing to the development and refinement of HAM policies, standards, and workflows.
• Providing training and guidance to stakeholders on HAM best practices and platform usage.
• Supporting vendor management activities related to hardware lifecycle services and platform support.
• Preparing and delivering reports on HAM performance, compliance posture, and operational metrics.

• Functional Expertise - Deep understanding of hardware lifecycle management.
• Change Leadership: Guides teams through modernization with clarity and purpose.
• Clear Communication - Ability to communicate complex asset and compliance concepts into actionable insights for stakeholders up and down the chain of command.
• Process Discipline - Ensuring consistent execution of HAM workflows and data governance practices.
• Collaboration & Relationship-Building - Partnering effectively across IT, procurement, finance, and compliance teams.
• Continuous Improvement - Identifying opportunities to enhance HAM processes, tools, and reporting capabilities.

• 7+ Years of Asset Management Experience - Subject Matter Expert of Hardware Asset Management Practices.
• 5+ years of experience working with internal and/or external audit teams.
• 3+ years of experience establishing high-quality data standards and normalization logic to create a "trusted data layer" suitable for AI and predictive analytics.
• 3+ years of experience of proven experience collaborating with automation and AI teams to identify, pilot, and scale opportunities for intelligent workflow automation, predictive maintenance, and anomaly detection.

• Experience developing and documenting innovative and effective IT asset management strategies and related business processes.
• Demonstrated ability using structured problem-solving techniques and available tools to quickly evaluate problems, identify root cause, create action plans, assess impact, and develop resolution options.
• Understanding of Finance and Procurement (accounts payable, depreciation, net book value, fixed assets, sourcing)
• Asset Management Certification (i.e., CHAMP, CSAM or equivalent)
• Experience working with tools like ServiceNow HAMPro, Ariba, and office automation tools (i.e., Microsoft Word, Excel, Vision, PowerPoint, etc.)
• Experience working with major IT hardware vendors (IBM, Dell, HP, Cisco, etc.)
• Proficient in Process Mapping and Technical Writing
• Project Management Certification (i.e., PMP or SCRUM Master)

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.