Analyst, Clinical Support
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
Performs hands-on operational support including driving process improvements, ensuring compliance and quality assurance, conducting data analysis and reporting, participating in training and education initiatives, fostering collaboration and communication among interdisciplinary teams, and contributing to project management. Works to optimize clinical operations, enhance efficiency and compliance, and support the delivery of high-quality patient care. Does not require licensure.Communicates internally as a liaison between staff, vendors, and other business areas to allocate necessary resources to achieve the goals and objectives of the business strategy.
Analyzes error reports and resolves error trends, identifies operational risks, and provides solutions to senior managers and senior individual contributors.
Assists with clinical support strategy and resource requirements, analyzing data to ensure growth and development goals and objectives are met.
Aligns clinical support training needs with resources, budgets, and analysis, ensuring continuous improvement while meeting goals and objectives.
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Coordinates the clinical support review process with supervisory staff, providing detailed reports to ensure consistent information.
Develops basic strategies for delivery on stakeholder and business performance to senior managers, ensuring consistent communication and analysis.
Balances daily workload and clinical support resource management, collecting financial analysis, budget gaps, and pricing consistency to ensure consistent performance at the company's standards.
Manages resources to develop the methodology for analyzing and reporting clinical support team performance data to senior managers and stakeholders.
Administers strategic review processes ensuring continuous improvement, compliance, and high-performance clinical support protocols and standards are upheld.Required Qualifications
Basic Awareness of Problem solving and decision making skills
Good communication skills- verbal and written
Time- Management
Organization and Prioritization skillsPreferred Qualifications
Prior Relevant work experience 0-2 years
Education
Bacherlor's degree preferred Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- HSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
Financial and Retirement
- 401(K) With Company Matching
Professional Development
- Tuition Reimbursement
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program