Technician - Field Service

DESCRIPTION

Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.

Technician - Field Service (2/1 FIFO)

We are looking for a talented Technician - Field Service (2/1 FIFO) to join our Newman team specialising in engine maintenance and repairs across Mining and Power Generation applications. You will provide breakdown and scheduled maintenance service to our clients in the Pilbara region. The role operates on a 2/1 roster flying in and out of Perth. Flights are within the 14 Days, to allow a full 7 day's break.

Description

• Deliver a first-class service to our customers across, mining, automotive and power generation
• Complete repairs and maintenance of heavy diesel products on breakdowns and mine sites
• Diagnose and repair various engines.
• Engine rebuilding and reconditioning
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Field Service Supervisor
• Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

• Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)
• Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service. Cummins engines is highly preferred.
• Solid diagnostic and IT capabilities
• Hitachi/ Komatsu & Liebherr Experience Highly Desirable

• Education: Vocational diploma from a relevant technical institution. Apprentice Trained Engine Technician preferred.
• Licenses/Certifications: Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations.
• Experience: Basic level field service work experience. Intermediate level knowledge of and/or experience with engine products. Customer service experience.
• Skills and Competencies:
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals: Champions and models proactive health and safety behaviors.
• Diagnostics Application: Translates customer complaints to develop troubleshooting plans and uses specialized tools to diagnose and complete repairs.
• Electronic Service Tool Application: Utilizes appropriate electronic tools to maintain products or diagnose and troubleshoot issues.
• Engine Systems Interactions: Analyzes interactions of internal and external electrical and mechanical systems to diagnose and repair.
• Product Repair and Maintenance: Repairs and maintains mechanical/electrical products following guidelines.
• Service Documentation: Creates and verifies customer, equipment, and technical information; documents required information in the service management system.
• Technical Escalation: Elevates issues to a higher level of expertise and captures all troubleshooting steps in the appropriate database.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

• Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)
• Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service. Cummins engines is highly preferred.
• Solid diagnostic and IT capabilities
• Hitachi/ Komatsu & Liebherr Experience Highly Desirable