Technical Trainer Instructor - Senior

DESCRIPTION

We are looking for a talented Technical Trainer Instructor - Senior to join our team specializing in Service in Kearny, NJ.

In this role, you will make an impact in the following ways:

• Accurately forecast training demand to ensure the organization has the right skills at the right time, aligning training plans directly to business and service capability needs.
• Deliver high-quality technical training that strengthens technician and service personnel proficiency in products, systems, policies, and diagnostic tools.
• Develop deep subject-matter expertise through train-the-trainer sessions and keep all training content current, relevant, and aligned with the latest product updates.
• Measure training effectiveness by analyzing participant feedback and field performance to drive improvements in both content and delivery.
• Advance continuous improvement efforts by identifying training gaps, recommending enhancements, and adopting new learning methods or technologies.
• Maintain accurate training records to track technician capability, report progress, and support compliance and readiness metrics.
• Customize and adapt training programs to meet diverse learner needs, regional requirements, and evolving product or service demands.
• Provide ongoing technical support to reinforce learning, ensure proper field application, and elevate overall service quality and customer satisfaction.

• Act with urgency and enthusiasm, taking on new training needs, shifting priorities, and tough challenges with high energy and a proactive mindset.
• Communicate effectively across audiences by adjusting tone, depth, and format-ensuring technicians, leaders, and cross-functional partners clearly understand training content, expectations, and outcomes.
• Drive measurable results by consistently delivering training that improves technician capability, service quality, and field performance, even under pressure.
• Provide a compelling vision for learning, helping learners understand the "why" behind training and motivating them to apply new skills confidently on the job.
• Ensure strong accountability, holding yourself and learners responsible for preparation, participation, completion, and application of training.
• Build trust through authenticity, demonstrating honesty, reliability, and technical credibility so learners feel supported, respected, and confident in your guidance.
• Navigate organizational complexity, understanding policies, systems, and stakeholder priorities to coordinate training needs smoothly across teams or locations.
• Plan and align training priorities by forecasting needs, organizing schedules, and ensuring training aligns with broader service capability and business goals.
• Commit to self-development, continuously building your technical knowledge, facilitation skills, and understanding of new tools, technologies, and learning methods.
• Adapt to different situations and learners, flexing your delivery style in real time-whether the group needs more hands-on practice, simplified explanations, or deeper technical discussion.
• Deliver engaging, effective training that adjusts to group and individual needs, ensuring learners gain skills they can immediately apply in the field.

• College, university or equivalent technical experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Intermediate level of relevant work experience required, including experience in service.

• This position will provide in-person training on HMLD products to a variety of service technicians.
• The student base will be comprised of CSSNA Technicians, Dealer Technicians, Customer Technicians and end user technicians.