Technical Documentation Associate-Specialist - OCU - Non-Technical - 1st Shift

Job Summary:

Develops standards and rules for the documentation of engine and component products, including applications, and engineering and manufacturing processes; audits documentation; trains less experienced documentation employees.

Key Responsibilities:

Develops and applies product definition and other relevant standards and rules for documenting engine and component products including applications, and engineering and/or manufacturing processes.

Trains, coaches, and mentors less experienced team members and others in the organization.

Leads configuration audits to assess accuracy and compliance of documentation; documents corrections needed; debriefs team members on findings and required corrections; ensures that corrections are entered into the system.

Acts as a resource, mentor, and/or trainer for questions related to product definition standards and rules; interprets rules; decides on solutions or proposes new rules to address unique or new situations.

Maintains a strong understanding of product definition best practices and leading edge practices. Enforces product and process structure and procedure rules/standards.

Interfaces and communicates with internal and external customers; directs people to the appropriate resource; researches solutions and responds to email and phone inquiries.

Initiates, develops, leads, and participates in improvement processes; actively participates in self- and team audits and resulting process improvements. Understands the structure of the organization and maintains a strong network across departments; draws on network to answer questions, solve problems, and successfully execute responsibilities.

Demonstrates confidentiality in execution of all responsibilities. Performs other duties as required, to get the job done.

Travel as required by work.

Competencies:

Data Acquisition - Prepares samples, verifies equipment calibration and performs tests according to an approved standard procedure or work instruction in a manner which ensures, and results in, data that can be trusted and delivered to the engineer or customer.

Data Reporting - Prepares documentation in a manner which clearly organizes and presents testing methods, instrument settings, the data and analysis to allow the engineer and customer to understand the results and form accurate conclusions and recommendations.

Product Configuration and Change Management - Establishes a baseline of identified product artifacts to be placed under configuration management; releases, tracks, controls and communicates changes from concept to obsolescence often through work requests; establishes and maintains the integrity of the product artifact baselines.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Drives results - Consistently achieving results, even under tough circumstances.

Ensures accountability - Holding self and others accountable to meet commitments.

Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Training Delivery - Instructs learners in a manner that engages and adjusts to individual and group needs resulting in knowledge, skills and abilities that can be applied on the job.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma, GED or equivalent required.

Experience:

Four year experience/education requirement accomplished through one of the following: Bachelor's degree, Associate's degree and at least two years of relevant experience, or at least four years of relevant experience required.

At least three years of relevant Technical Documentation experience required.

This role will manage the implementation of small to medium complexity Product Engineering Product Improvement Projects (VPCRs) at CMEP. This will include the following activities:

• Manage consistent meetings with suppliers and internal stakeholders to ensure information is tracked and communicated properly regarding order leadtime, PPAP approvals, shipments, and potential schedule conflicts.
• Identifies internal stakeholders to solve queries and ensures timely compliance with change implementation process activities.
• Ensure documentation related to implementation timelines are up to date, clear, and concise
• Coordinate change implementation activities with cross-functional teams at CMEP
• Drive updates to CMEP internal change implementation forums
• Act as Subject Matter Expert for standard CMEP change implementation process internally and externally
• Ensure CMEP process documentation for change management and implementation process are accurate and easily accessible
• Lead and/or participates in basic and/or complex improvement projects linked to change management processes.

• Must be able to multi-task, managing several projects at once
• Must be comfortable communicating (email, phone, teams etc.) professionally with cross functional teams (inside) and outside of company
• Must be able to drive clarity in ambiguous situations or when provided conflicting information
• Must be a self-starter and act with a sense of urgency