Site Customer Quality Assurance Engineer - Senior

We are looking for a talented Site Customer Quality Assurance Engineer - Senior to join our team specializing in Quality for our Cummins Inc. facility in Fridley, MN.

In this role, you will make an impact in the following ways:

• Serve as the site-level quality advocate for internal and external customers, translating customer expectations into actionable quality planning, controls, and results.
• Act as the primary quality contact for the customer at the site level, ensuring timely resolution of product and process quality issues.
• Lead containment activities and manage customer-related quality systems, including corrective action requests, supplier corrective actions, and nonconforming material reports.
• Drive continuous improvement initiatives to reduce defects and strengthen quality across processes, purchased parts, and product design.
• Ensure products and processes meet site-specific quality standards, customer requirements, and applicable AIAG core tools.
• Identify quality risks, prioritize actions using customer-centric metrics, and lead or support Six Sigma and continuous improvement projects.
• Support change management by verifying product and process changes, developing key quality metrics, analyzing data, and presenting insights to plant leadership.
• Lead quality audits serve as a technical quality resource across functional areas, and coach team members while advancing Quality 4.0 initiatives and Safe Launch/VPI activities.

• Strong customer advocacy and communication - effectively translate customer requirements into quality plans and outcomes, manage conflict constructively, and tailor communications to influence diverse stakeholders.
• Deep quality and technical expertise - lead APQP and PPAP activities, apply measurement science and statistical foundations, and leverage quality systems to ensure robust, compliant, and repeatable processes.
• Disciplined problem solving and execution - use structured, data-driven methodologies to identify root causes, implement sustainable corrective actions, and protect the customer while delivering results under complexity.
• Inclusive leadership and modern quality mindset - develop talent, value diverse perspectives, influence without authority, and advance Quality 4.0 through digitization, analytics, and connected quality systems.

• Own site-level customer quality assurance activities, serving as the primary interface between the manufacturing site and internal/external customers to resolve quality concerns, quality escapes, and systemic issues impacting customer satisfaction.
• Strong background in team leadership and people management is highly preferred.
• Lead and develop a small team of salaried office and shop-floor quality personnel by providing technical guidance, work prioritization, performance feedback, and development support aligned to site and business objectives.
• Drive root cause analysis and corrective actions using Cummins quality tools (e.g., 7-Step, 5 Whys, PFMEA, Control Plans), ensuring effective containment, sustainable corrective actions, and prevention of recurrence across the site.
• Demonstrate preferred experience with customer quality, manufacturing quality, or site-level quality assurance within a regulated or high-reliability manufacturing environment.
• Apply preferred leadership capability to influence cross-functional teams, lead structured problem-solving efforts, and communicate effectively with customers and plant leadership.
• Exhibit preferred working knowledge of ISO 9001 / IATF standards and the Cummins Quality Management System, including customer complaint handling and customer-facing audit readiness.
• Leverage preferred familiarity with quality data analytics and reporting tools (e.g., Power BI, advanced Excel, Minitab) to monitor trends, customer metrics, and improvement effectiveness.
• Bring a preferred educational background in engineering, quality, or a related technical discipline to support data-driven decision-making and technical credibility.