Site Customer Quality Assurance Engineer

We are looking for a talented Site Customer Quality Assurance Engineer to join our team specializing in Quality for our Cummins Inc. facility in Seymour, IN.

In this role, you will make an impact in the following ways:

• Advocate for both internal and external customers by driving resolution and prevention of product and process quality issues at the site level
• Translate customer expectations into actionable quality requirements using customer-centric metrics to prioritize improvements
• Lead containment and corrective action efforts, ensuring timely resolution of nonconformances and customer concerns
• Drive continuous improvement initiatives to reduce defects across processes, suppliers, and product design
• Ensure product and process development meet established quality standards and customer-specific requirements
• Support and lead problem identification and prioritization, contributing to Six Sigma and continuous improvement projects
• Influence change management activities by validating products and processes, analyzing data, and supporting decision-making
• Serve as a quality subject matter resource, supporting cross-functional teams, audits, and advancement of Quality 4.0 initiatives

• Strong customer focus and communication skills to build relationships and clearly convey quality expectations across diverse audiences
• Advanced problem-solving capabilities, leveraging data, statistical methods, and structured quality tools to drive root cause resolution
• Expertise in quality systems and processes (APQP, PPAP, measurement science) to ensure consistent product and process performance
• Ability to influence outcomes, manage conflict, and lead cross-functional initiatives while navigating complex quality challenges

• Receive, document, and evaluate customer complaints, leading structured root cause analysis to determine effective corrective and preventive actions
• Serve as the primary quality point of contact for customer concerns, ensuring timely communication, containment, response, and closure
• Collaborate cross-functionally with Engineering, Manufacturing, Operations, and Supplier Quality teams to implement and validate corrective actions
• Apply strong communication skills to clearly convey quality issues, resolutions, and customer expectations to internal and external stakeholders
• Demonstrate a proactive, detail-oriented problem-solving approach, maintaining organization and objectivity in time-sensitive situations
• Build and maintain strong customer relationships by managing expectations and consistently delivering on commitments
• Effectively prioritize multiple quality issues, investigations, and customer responses while maintaining accuracy and urgency
• Leverage preferred experience, including a college degree or relevant professional background, to support quality initiatives and continuous improvement
• A high level of relevant experience may be considered in lieu of formal educational requirements.