Servicetechniker (m/w/d)- Neue Energielösungen

We are looking for a talented Service Technician (m/w/d) - New Energy Solutions to join our team specializing in Service for our New Power Department in Gross-Gerau, Hessen, Germany with the primary place of work based in Bremervörde .

In this role, you will make an impact in the following ways:

• Performs on-site diagnostics and repairs on Fuel Cells and components, focusing on less complex issues to ensure minimal downtime for customers.
• Delivers exceptional customer service by engaging professionally and courteously, anticipating needs, and ensuring prompt attention to concerns.
• Utilizes specialized tools and follows procedures to accurately diagnose issues and complete repairs, ensuring quality and consistency.
• Conducts preventative maintenance on Fuel Cell equipment according to schedules and standards, helping to extend equipment life and reliability.
• Escalates unresolved or complex issues to senior technicians or supervisors, ensuring timely and effective problem resolution.
• Completes all required documentation accurately, including service reports, timesheets, and warranty claims, supporting operational transparency and compliance.
• Maintains tools and service vehicle in clean and operational condition, ensuring readiness and professionalism in the field.
• Adheres to Health, Safety & Environmental policies, reporting any incidents or concerns to site management and supervisors to maintain a safe work environment.

• Vocational diploma and valid electrical certification; apprenticeship as Power Generation/Electrical Technician preferred.
• Local driving permit and hands-on experience with power generation systems.
• Skilled in high and low voltage work.
• Strong background in customer service and technical support.

• Valid electrical work permit for Germany, ensuring legal compliance.
• Skilled in electrical troubleshooting for quick issue resolution.
• Confident in MS Office for service documentation and reporting.
• Proficient in English.