Service Supervisor

DESCRIPTION

We are looking for a talented Service Supervisor to join our team specializing in Service for our Operations Unit in Mississauga, Ont.

Job Summary:

Supervises employees who install, service, and repair equipment and machinery.

In this role, you will make an impact in the following ways:

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and escalate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Directs work: Providing direction, delegating, and removing obstacles to get work done.
• Ensures accountability: Holding self and others accountable to meet commitments.
• Manages conflict: Handling conflict situations effectively.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Electronic Service Tool Application : Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.

• Operate effectively within a unionized environment, ensuring compliance with the Collective Bargaining Agreement (CBA).
• Maintain awareness of current and upcoming service projects to ensure smooth workflow and minimize delays.
• Collaborate closely with the Service Administrator to provide timely and accurate updates to customers.
• Support and challenge technician performance by promoting efficiency with respect and professionalism.
• Ensure all necessary tools and equipment are available and ready for scheduled tasks.
• The annual salary for this position is $83,000 - $122,400
• This role includes benefits (Health, Dental, Vision, pension plan) starting on your first day. It does include variable compensation of 8%
• This posting is a backfill
• Cummins does not require Canadian experience, supporting equitable opportunities for all applicants, including newcomers.
• We use artificial intelligence or automated systems in parts of our screening process, in accordance with Ontario regulations