Service Supervisor

We are looking for a talented Service Supervisor to join our team in Service in Downey, CA.

In this role, you will make an impact in the following ways:

• Drive service execution by effectively scheduling and coordinating technicians to ensure timely, efficient completion of repairs aligned to customer commitments.
• Improve repair quality and consistency by clearly communicating repair plans and monitoring technician productivity and workmanship against standards.
• Strengthen team capability by providing ongoing coaching, performance feedback, and development opportunities that build technical and leadership skills.
• Enable rapid issue resolution by serving as the first line of support for technicians and escalating complex technical challenges to minimize downtime.
• Optimize operational efficiency by managing service logistics, including labor, materials, and equipment, while maintaining a strong focus on safety and quality.
• Enhance customer trust by ensuring accurate quotes, proactively communicating repair status, and quickly addressing changes to scope or timelines.
• Deliver continuous improvement by identifying process gaps, implementing enhancements, and aligning service operations with evolving customer and business expectations.
• Increase customer satisfaction and business performance by monitoring repair progress, resolving warranty concerns, and building strong, professional relationships with key customers.

• Apply financial acumen to monitor branch performance, interpret key metrics, and make informed decisions that balance cost, productivity, and customer satisfaction.
• Communicate clearly and consistently with technicians, customers, and stakeholders to ensure alignment on repair plans, priorities, and expectations.
• Build strong customer relationships by delivering responsive, transparent, and solution-focused service that meets or exceeds expectations.
• Direct work effectively by prioritizing tasks, delegating responsibilities, and removing barriers to ensure efficient service execution.
• Ensure accountability by setting clear expectations, tracking progress against commitments, and addressing performance gaps promptly.
• Navigate and resolve conflict professionally, maintaining team cohesion and minimizing disruption to service delivery.
• Leverage technical expertise (diagnostics, electronic tools, and service documentation) to guide teams, validate repair quality, and ensure accurate, compliant records.
• Manage technical escalation and warranty processes effectively while valuing diverse perspectives to drive better problem-solving, decision-making, and team performance.

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

• Knowledge of Diesel and/or Nat Gas engines
• Previous experience working in a shop service environment
• Previous experience 'scheduling, dispatching, and managing' service personnel
• Previous experience in coaching and developing technicians
• Knowledge of Cummins Warranty/Policy
• Ability/experience creating customer estimates/quotes
• Ability/experience creating warranty claims
• Computer literate
• Knowledge of Cummins QSOL/Insite
• Customer Service experience