Service Supervisor

We are looking for a talented Service Supervisor to join our team specializing in Service for Cummins, Inc. in Bronx, NY.

In this role, you will make an impact in the following ways:

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and escalate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Electronic Service Tool Application : Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

• Branch is a collective bargain location-Union experience preferred but not required.
• Preferred work hours: 7am-4pm