Service Supervisor

DESCRIPTION

We are looking for a talented Service Supervisor to join our team specializing in Service in Elko, NV.

In this role, you will make an impact in the following ways:

• Empowering Technicians Through Leadership By supervising Service Technicians and Team Leaders, you'll foster a productive, motivated team environment that drives high-quality service delivery.
• Optimizing Workflow and Efficiency Coordinating schedules and aligning repair plans with customer quotes ensures timely service, reduces downtime, and enhances customer satisfaction.
• Driving Technical Excellence Your support and escalation of technical issues will help resolve challenges quickly, improving repair accuracy and technician confidence.
• Enhancing Team Performance Through coaching, feedback, and performance reviews, you'll cultivate professional growth and elevate the overall capability of your service team.
• Ensuring Operational Excellence Managing logistics, materials, and safety protocols will streamline operations, reduce waste, and maintain high standards of quality and safety.
• Improving Customer Experience Accurate quoting and proactive communication about repair status will build trust and transparency with customers, leading to stronger relationships.
• Championing Continuous Improvement Your involvement in process reviews and improvements will help the team adapt to evolving customer needs and organizational goals.
• Driving Business Results By monitoring branch goals and resolving warranty concerns, you'll contribute directly to customer satisfaction, retention, and overall business success.

• Strong financial acumen to interpret key indicators and make informed decisions that support operational efficiency and profitability.
• Effective communication skills to tailor messages for technicians, customers, and leadership, ensuring clarity and alignment.
• Customer-centric mindset to build trust, resolve concerns, and deliver solutions that exceed expectations.
• Leadership and delegation abilities to guide technicians, assign tasks effectively, and remove barriers to productivity.
• Accountability and follow-through to ensure commitments are met and performance standards are upheld across the team.
• Conflict resolution skills to manage disagreements constructively and maintain a positive work environment.
• Technical proficiency in diagnostics and electronic service tools to support accurate troubleshooting, repair validation, and documentation.
• Process knowledge in service documentation, technical escalation, and warranty handling to ensure compliance, efficiency, and customer satisfaction.

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

• This position supports our local mining/industrial market segment, the candidate should have a significant portion of their experience in an applicable field.
• This position requires supervising technicians working in a remote capacity for the majority of their assignments, so a dynamic approach to communication is required and experience of this nature is desired
• An experienced understanding of goods and service transactions with large organizations and dealing with multiple stakeholders throughout repair events is required
• This position supports a workforce outside of normal working hours, being available to respond at all hours to assigned technicians is required
• This position requires being assigned to an on-call rotation in order to support our local customer base that operates 24/7
• Experience with customer correspondence, written and verbal
• Experience/certifications for operating DOT regulated vehicles preferred
• This position requires managing a team to compliance on not just Internal Cummins specific policies but additionally to the customers' policies/regulations at the site at which work is being performed.
• Direct experience as a field service technician is preferred but applicable experience will be considered