Service Information and Training Development Specialist

We are looking for a talented Service Information and Training Development Specialist to join our team in Eaton Cummins Joint Venture (ECJV): Eaton Cummins Automated Transmission Technologies in Galesburg, MI.

This role is an employee of the Eaton Cummins Joint Venture (ECJV): Eaton Cummins Automated Transmission Technologies. Internal candidates are defined as employees of the ECJV.

In this role, you will make an impact in the following ways:

• Develop Service Solutions: Create clear, accurate technical service information that enables technicians to efficiently diagnose and repair products, helping maximize customer uptime and satisfaction.
• Build Strong Relationships: Establish and maintain effective partnerships with cross-functional teams, subject matter experts, suppliers, and service stakeholders to support business objectives.
• Deliver Effective Communication: Translate complex technical concepts into clear, audience-appropriate communications, training materials, and service documentation.
• Drive Sound Decisions: Analyze data, evaluate options, and make timely, informed decisions that support project success and continuous business progress.
• Execute with Results: Manage priorities effectively, meet project milestones, and consistently deliver high-quality outcomes in a fast-paced environment.
• Lead Training Excellence: Design, develop, and deliver engaging training programs that improve learner capability, knowledge retention, and on-the-job performance.
• Manage Complex Projects: Coordinate scope, schedules, resources, and stakeholder expectations to ensure projects are completed efficiently and achieve intended business impact.
• Champion Continuous Improvement: Identify process inefficiencies, resolve service information challenges, leverage resources effectively, and promote an inclusive environment that values diverse perspectives and innovative solutions.

• Create High-Quality Service Information: Develop accurate service documentation and training content from engineering data and subject matter expert input to support effective product installation, operation, troubleshooting, and repair.
• Drive Standardization and Continuous Improvement: Maintain work procedures, promote consistent development practices, and lead improvement initiatives that enhance content quality, reduce complexity, and lower development costs.
• Collaborate Across Functions: Serve as the voice of Service Information and Training on new product introduction teams, partnering with engineering, regional teams, and stakeholders to communicate requirements, schedules, resource needs, and program status.
• Lead Change and Support Global Consistency: Manage service information updates, training quality concerns, and customer feedback while guiding regional teams to ensure standardized, high-quality service information that is easy to translate, reuse, and maintain throughout the product lifecycle.

• Coordinate and maintain the annual training calendar, course catalog, and training metrics to support achievement of organizational revenue and performance objectives.
• Communicate training schedules, enrollment opportunities, and program updates to managers, employees, and other stakeholders.
• Partner with training facilitators to coordinate logistics, training resources, and administrative support for instructor-led and virtual learning events.
• Administer and continuously improve the Learning Management System (LMS), including management of vendor relationships, system enhancements, and user support.
• Manage the development, maintenance, and timely distribution of training materials, including presentations, computer-based training modules, participant guides, and supporting resources.
• Collect, analyze and report training participation, evaluation results, and effectiveness metrics to training leadership and facilitators.
• Coordinate post-training activities, including participant follow-up, certification tracking, and engagement with customer finance or administrative teams as required.
• Provide administrative and operational support to field sales and service organizations.
• Collaborate with the Technical Communications team to ensure training content remains aligned with current service literature, technical publications, and product updates.
• Support the planning, execution, of continuous improvement of training programs, processes, and learning initiatives to enhance the customer and employee learning experience.