Service Engineering Product Specialist (Mandarin Speaking)

DESCRIPTION

We are looking for a talented Mining Service Engineer to join our team specializing in Engineering for our TBC Department in Accra, Ghana.

Cummins and our OEM partners are increasing mining equipment sales and customer operations throughout Africa. This position involves frequent collaboration with Cummins China operations and OEMs, therefore candidates must be fluent in written and spoken Chinese language. The position also involves frequent collaboration with PSBU employees around the globe, especially UK and US, therefore must also be fluent in written and spoken English.

In this role, you will make an impact in the following ways:

• Drive cross-functional collaboration by acting as the technical bridge between field service teams and internal engineering, quality, and manufacturing groups.
• Lead root cause investigations and apply structured problem-solving methodologies to resolve complex product and system issues.
• Anticipate field challenges and proactively deliver technical solutions that enhance product reliability and customer satisfaction.
• Ensure service readiness by coordinating the availability of parts, tools, and accurate diagnostic information for new product launches.
• Influence engineering decisions through data-driven failure analysis and trend evaluation to reduce customer downtime.
• Manage and mentor teams on high-impact projects, fostering technical growth and knowledge transfer across the organization.
• Independently execute and improve work processes, contributing to operational excellence and innovation within your discipline.
• Serve as a subject matter expert, guiding technical direction and shaping product strategy within your specialized area.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong systems thinking and analytical skills to define complex product environments, predict behavior, and implement effective modifications.
• Proficiency in cross-functional collaboration and communication to translate stakeholder needs into actionable design and development plans.
• Deep understanding of product failure mode avoidance techniques to proactively enhance reliability and minimize downtime.
• Ability to manage technical customer relationships by delivering clear engineering support, documentation, and change management that aligns with business continuity.

Market Service Support Responsibilities:

• Plans, executes and monitors field action performance against plan by working with account teams for field actions reviews with Product Management and Finance. Achieving alignment with Prod Mgr before presenting field actions is critical.
• Creates comprehensive documentation so others fully understand the issues, considered options, and the final decision justifications.
• Tracks actual spend and completion rates, takes action to escalate when off-plan.
• Liaises with end users, operators, OEM's and mining account teams, ensuring proper technical escalation processes are followed.

Tech Territory Manager (TTM) Responsibilities:

• Liaises with end-users, operators, OEMs selling into the region, ensuring that correct technical escalation processes are followed and that local AME service and CFSE network are actively engaged in product problem resolution and escalation.
• Uses tools AI tools, ensure that all SR's, and emerging issue trends are investigated and reviewed for pattern recognition and escalation.
• Liaises with OEM account teams who will, or have, exported equipment into the region to ensure correct communication, engagement and technical/commercial escalation take place.

QUALIFICATIONS

Education/ Experience:

• College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
• Post-graduate (Master's) degree relevant to this discipline area
• Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making.
• Knowledge of MS Office tools is preferred.

Job Engineering

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

ReqID 2417790

Relocation Package No

Client-provided location(s): Flexible / Remote

Job ID: Cummins-R-54766DDE3BA9408385FD60424B11016E

Employment Type: OTHER

Posted: 2025-09-24T19:23:49