Service Administrator

We are looking for a talented Service Advisor to join our Cummins Inc. team in Tampa, Florida .

In this role, you will make an impact in the following ways:

• Build strong customer relationships by serving as the primary point of contact for service inquiries and support needs.
• Assess customer concerns and gather critical information to enable timely and accurate service resolutions.
• Create and manage work orders that streamline service execution and improve customer satisfaction.
• Communicate service status updates clearly, ensuring customers remain informed throughout the repair process.
• Coordinate with technical teams to expedite issue resolution and minimize equipment downtime.
• Support warranty and service administration activities to ensure accurate documentation and claim processing.
• Escalate complex technical issues appropriately to drive efficient problem resolution and seamless customer experiences.
• Contribute to branch growth by delivering exceptional service that encourages customer loyalty and repeat business.

• Strong customer service and communication skills with the ability to build trust and maintain positive relationships across diverse customer groups.
• Solid problem-solving and analytical capabilities, including the ability to assess customer concerns and support technical troubleshooting efforts.
• Demonstrated ability to manage multiple priorities, coordinate activities effectively, and deliver timely results in a fast-paced service environment.
• Sound business judgment and financial awareness to support service operations, warranty administration, and customer-focused decision-making.
• A collaborative and adaptable approach with the ability to navigate conflict professionally while maintaining a strong commitment to quality and customer satisfaction.

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

• 2 years of customer service experience in a non-retail environment
• Utilize service management systems, electronic service tools, and diagnostic technologies to support accurate service documentation and issue resolution.
• Translate customer-reported concerns into effective troubleshooting plans while partnering with technicians to facilitate successful repairs.
• Maintain detailed customer, equipment, and service records to support operational accuracy, payment processing, and historical tracking.
• Support technical escalation processes by leveraging data management tools and documenting investigative steps for efficient handoffs and resolution.
• Apply knowledge of warranty processes and Cummins service information to support claim accuracy and customer communication.
• Demonstrate integrity, accountability, and professionalism while fostering collaboration across customers, technicians, and internal stakeholders.
• Thrive in a shop service environment by balancing customer needs, operational priorities, and service quality expectations.
• Preferred experience supporting equipment service, maintenance, diagnostics, or repair operations within a technical service setting.
• Shift Requirement: Position supports in-shop service operations at the Tampa location.