Service Administrator

We are looking for a talented Service Administrator for our Distribution business in Madison, WI.

In this role, you will make an impact in the following ways :

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
• Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

• This position supports Field service Power Generation customers for our Madison branch.
• This shift is for standard business hours and is an in office position.
• Preferred experience supporting equipment service, maintenance, diagnostics, or repair operations within a technical service setting.
• Maintain detailed customer, equipment, and service records to support operational accuracy, payment processing, and historical tracking.
• Will be required to schedule work for multiple technicians while working with and sharing the schedule with other internal teams
• Support technical escalation processes by leveraging data management tools and documenting investigative steps for efficient handoffs and resolution.
• Apply knowledge of warranty processes and Cummins service information to support claim accuracy and customer communication.
• Will be required to be in our on call rotation for afterhours emergency support for our customers