Service Administrator

• Work closely with technicians and internal teams to support troubleshooting, service coordination, and timely resolution of customer concerns

• Support warranty processes by collecting required information, verifying documentation, and assisting with claim submissions

• Follow company Health, Safety & Environmental policies and contribute to a safe and professional branch environment

In order to be successful in this role you will need the following:

• High school diploma or equivalent with significant customer service, administrative, or service-related experience

• Strong customer focus with the ability to build trusted relationships and deliver customer-focused solutions

• Excellent communication skills with the ability to interact professionally with customers, technicians, and internal teams

• Strong organizational skills with the ability to manage multiple priorities, service requests, and documentation requirements

• Proficiency with multiple computer programs, service management systems, and Microsoft Office applications

• Ability to create and maintain accurate service documentation, customer records, and work order information

• Ability to understand customer concerns, gather technical information, and support troubleshooting processes

• Familiarity with warranty processes, service documentation, invoicing, or claims administration is preferred

• Ability to manage customer concerns and resolve issues professionally while maintaining positive relationships

Must be proficient on a multitude of different computer programs.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as retirement savings plans, medical/dental/life insurance, health savings account, paid time off, professional development opportunities, and a full complement of personal and professional benefits.

Job Human Resources

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2433207

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.

Client-provided location(s): Glendale, AZ

Job ID: Cummins-R-41065405A2B249F5B8E94AA2BFBC3C04

Employment Type: OTHER

Posted: 2026-07-16T19:54:41