Service Administrator

DESCRIPTION

We are looking for a talented Service Administrator to join our team specializing in Service for Cummins in Modletice, Praha-Vychod, Czech Republic.

Full time contract, hybrid in limited amounts.

In this role, you will make an impact in the following ways:

• Act as the primary point of contact for customers, managing inquiries via phone or in person and ensuring excellent service delivery.
• Lead and support a small team of technicians, coordinating daily tasks and ensuring efficient job scheduling and completion.
• Provide basic technical support and guidance to customers, addressing product or service-related queries effectively.
• Prepare and issue basic quotations, repair estimates, and work orders in line with company procedures.
• Analyze customer needs, gather relevant information, and develop appropriate repair plans and schedules in collaboration with the Service Supervisor or Team Lead.
• Monitor service performance to ensure established standards, KPIs, and productivity targets are consistently met.
• Maintain strong customer relationships by providing timely updates on repair status, explaining service charges, and resolving warranty or service concerns.
• Support workshop operations by managing documentation, tracking service progress, and assisting with administrative and coordination tasks as required.

• Technical education with solid understanding of engines, electronics, and electrical engineering principles.
• Native or fluent Czech speaker with good command of English for effective professional communication.
• Solid financial acumen with the ability to interpret and apply key financial indicators in business decision-making.
• Excellent communication and customer focus skills, with proven ability to build strong relationships and deliver customer-centric solutions.

• Experience with leading team of techs.
• Powergen experience.
• Technical trade school/ vocational diploma or certification or equivalent experience required.
• Requires significant and/or in-depth knowledge obtained through specialized training.