Service Admin

DESCRIPTION

Job Summary:

Reporting to our Service Manager in Mt. Isa, QLD you will serve as the first point of contact with our customers to promote quality customer service and assist with increasing business within the branch location.

You will make an impact in the following ways:

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Job Creation & Service Scheduling
• Service Reporting & Invoice Preparation
• Customer & Technician Support
• Assesses customers' needs and gathers pertinent information
• Creates basic work orders in appropriate systems
• Provides some status updates to customers, as requested
• Coordinating service administration support to ensure a timely completion of processes
• Manage service invoicing and close out service jobs
• Raise, maintain, and receipt purchase orders and handle local purchasing
• Perform accounts payable tasks
• Process labour entries on repair work orders
• Support WIP/PIP management in line with business KPIs
• Collaborate with Customer Service Advisors to assist in service event processing

• Full time / 38 hours per week
• Competitive Salary

• Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction
• Understanding of service workflows
• Experience in service administration or scheduling; Strong data entry and system skills, especially with job management or ERP software
• Strong verbal and written communication skills for engaging with customers and stakeholders effectively
• Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
• Advanced computer skills in Microsoft Suite; training provided on other programs
• Technical Experience highly preferred