Senior Regional Sales & Service Support Manager - Eaton Cummins Automated Transmission Technologies

We are looking for a talented Senior Regional Sales & Service Support Manager to join our team in Eaton Cummins Joint Venture (ECJV): Eaton Cummins Automated Transmission Technologies in NC, SC or GA.

This role is an employee of the Eaton Cummins Joint Venture: Eaton Cummins Automated Transmission Technologies.

Job Summary:

This role is an employee of the Eaton Cummins Joint Venture (ECJV): Eaton Cummins Automated Transmission Technologies. Internal candidates are defined as employees of the ECJV.

Additional responsibilities:

Manage territory to achieve ECJV business objectives. Establish positive customer relationships to ensure profitable market share of ECJV products. Provide product support, sales support, service support and applications training to ECJV customers to maintain and grow spec market through pull through marketing.

• Drive business outcomes: Apply deep business and market insight to shape decisions that advance organizational goals and strengthen competitive positioning.
• Communicate with clarity: Deliver tailored, multi-mode communication that resonates with different audiences and ensures alignment across stakeholders.
• Strengthen customer relationships: Build trust with customers and deliver solutions that reflect their needs, improving satisfaction and long-term loyalty.
• Differentiate our value: Clearly articulate product and service strengths, translating customer needs into compelling value propositions that set us apart from competitors.
• Navigate channels strategically: Leverage industry and channel dynamics to influence the path to market and support broader business objectives.
• Optimize pricing decisions: Partner across functions to develop pricing strategies that balance customer value, competitiveness, and business targets.
• Lead negotiations effectively: Use proven negotiation tools and methods to secure mutually beneficial agreements that meet commercial and contractual goals.
• Advance account strategy: Build and execute account plans grounded in customer insights, forecasting, and pipeline health to drive growth and achieve sales objectives.

• Build strong customer relationships: Develop trust and credibility with customers to grow profitable market share, resolve product concerns quickly, and ensure ongoing satisfaction with ECJV products.
• Execute territory and sales strategy: Manage the territory to meet ECJV business objectives by implementing action plans, evaluating incentives, managing expenses, and ensuring reliable CIS performance.
• Deliver technical and product expertise: Provide product support, service guidance, and applications training to customers while effectively introducing new products and supporting pull-through marketing.
• Collaborate and communicate effectively: Work closely with internal teams and customer personnel to align on goals, share insights, and maintain consistent support that drives market growth.

• Implement action plans to reach market share goals.
• Develop and maintain effective customer relationships
• Resolve customer product complains in a timely fashion
• Evaluate incentive requirements
• Effectively manage the introduction of new products
• Train customer personnel on ECJV products
• Manage customer support policy to meet region guidelines
• Manage territory expense budget as established by region manager
• Assure reliability of CIS