Sales Operations Coordinator - Level III

DESCRIPTION

Job Summary

The Sales Support Specialist plays a critical role in supporting the sales force through data-driven insights, system administration, and marketing activities. This role involves executing, supporting, and continuously improving sales operations, reporting, and customer engagement initiatives under limited supervision.

Key Responsibilities Reporting

• Consolidate and distribute recurring sales reports.
• Create ad-hoc sales reports and revise reporting templates.
• Aggregate data from various sources to support forecasting and business planning.

• Execute complex tasks using internal systems and tools (e.g., Salesforce, WWSPS, BMS, Portal).
• Document and maintain ad-hoc system processes.
• Periodically audit user-entered data for accuracy and completeness.
• Identify and implement system improvements to enhance data integrity and usability.

• Analyze external data sources (e.g., Polk, Dodge, RigDig) to identify sales opportunities.
• Share insights and qualified leads with the sales team.
• Conduct internal sales analyses including variance analysis, projections, costing, and bundling.
• Compile and communicate competitive intelligence to relevant stakeholders.

• Coordinate Order Board and Dispatch Detail sharing with distributors.
• Organize and support fleet and mechanic meets to enhance customer engagement.
• Drive business growth through new product launches.
• Plan and execute roadshows, van campaigns, and other marketing activities to promote products and services.

• High school diploma or certificate of completion of secondary education, or equivalent experience.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Action Oriented - Tackles new opportunities and challenges with urgency and enthusiasm.
• Communicates Effectively - Delivers clear, audience-specific communication across multiple channels.
• Plans and Aligns - Prioritizes and organizes work to meet business goals.
• Self-Development - Proactively seeks learning opportunities and personal growth.
• Data Analytics - Interprets and communicates data insights to support business decisions.
• Project Schedule Management - Manages timelines and deliverables using appropriate tools and processes.
• Adapts to Target Audience - Tailors complex information for diverse stakeholders.
• Integrates Customer Perspective - Aligns sales strategies with customer needs to drive revenue.
• Values Differences - Embraces diverse perspectives and fosters an inclusive work environment.

• Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
• Proficiency in data analysis and reporting tools.
• Experience with CRM and sales systems such as Salesforce.
• Strong understanding of marketing campaign execution and customer engagement strategies.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in coordinating with distributors and external stakeholders.